ITIL Overview

Planning Information

The duration of this course is 1/2 Day.


​ITIL® Overview is effective in both introducing the IT Infrastructure Library® (ITIL®) and IT Service Management (ITSM) Best Practices. The goal of this course is to promote awareness, seek buy-in and introduce a shared vocabulary. The Workshop is comprehensive enough that staff who don't require Foundation training will receive the most important fundamental concepts and terminology.

Intended Audience

​Staff, Management and Key Business Customers interested in learning more about ITIL and ITSM

At Completion

At the end of this four (4) hour workshop, learners will be equipped to:

  • Discuss the need for IT Service Management in an IT organization
  • Recall the major processes as covered in the ITIL® Best Practices
  • Recognize the benefits of ITIL® and ITSM for an organization

This course is also available for private training. Please contact us at 610-321-3500 to learn more.
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