The duration of this course is 1/2 Day.
ITIL® Overview is effective in both introducing the IT Infrastructure Library® (ITIL®) and IT Service Management (ITSM) Best Practices. The goal of this course is to promote awareness, seek buy-in and introduce a shared vocabulary. The Workshop is comprehensive enough that staff who don't require Foundation training will receive the most important fundamental concepts and terminology.
Staff, Management and Key Business Customers interested in learning more about ITIL and ITSM
At the end of this four (4) hour workshop, learners will be equipped to:
- Discuss the need for IT Service Management in an IT organization
- Recall the major processes as covered in the ITIL® Best Practices
- Recognize the benefits of ITIL® and ITSM for an organization
This course is also available for private training. Please contact us at 610-321-3500 to learn more.
Register your interest now