VMWare vSphere: Troubleshooting Workshop

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.






This hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere© environment. This workshop also increases your skill and competence in using the command-line interface to analyze problems. The workshop is based on VMware© ESXi 5.5 and VMware© vCenter Server 5.5.

This class is 24% Lecture and 75% Hands-On Labs

Intended Audience

  • ​System administrators
  • System integrators

At Completion

By the end of the course, you should gain an understanding of the functionality in vSphere 5.5 and be able to meet the following objectives:

  • Use the VMware vSphere©_ Web Client, the command-line interface, and log files to diagnose and correct problems in vSphere
  • Configure SSL certificates
  • Troubleshoot networking issues
  • Troubleshoot storage issues
  • Troubleshoot vCenter Server issues
  • Troubleshoot ESXi host issues
  • Troubleshoot vSphere cluster issues
  • Troubleshoot VMware vSphere©_ vMotion©_ issues
  • Troubleshoot virtual machine issues


Required prerequisites include completion of one of the following:

  • VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)
  • VMware vSphere: Fast Track 
  • VMware vSphere: Optimize and Scale 
  • VMware vSphere: Install, Configure, Manage
  • Equivalent knowledge and administration experience with ESXi and vCenter Server Experience working with a command-line interface is highly recommended

Exams & Certifications


Course Outline

Module 1: Course Introduction

  • Introductions and course logistics
  • Course objectives


Module 2: Introduction to Troubleshooting

  • Using a structured approach to troubleshooting


Module 3: Troubleshooting Tools

  • Adding the VMware vSphere©_ Management Assistant to an Active Directory environment
  • Using commands to record information about your vSphere configuration
  • Locating important log files
  • Gathering log bundles for technical support


Module 4: SSL Certificates

  • Implementing SSL certificates for vCenter Server
  • Implementing SSL certificates for ESXi


Module 5: Networking

  • Troubleshooting standard switch issues
  • Troubleshooting virtual machine network connectivity issues
  • Troubleshooting management network connectivity issues
  • Troubleshooting distributed switch issues


Module 6: Storage

  • Troubleshooting LUN connectivity issues
  • Troubleshooting multipathing issues


Module 7: Cluster Management

  • Troubleshooting vSphere cluster issues
  • Troubleshooting vSphere vMotion issues


Module 8: vCenter Server and ESXi

  • Troubleshooting vCenter Server issues
  • Troubleshooting ESXi host issues


Module 9: Virtual Machines

  • Troubleshooting virtual machine state issues
  • Troubleshooting VMware©_ Tools installation issues
  • Troubleshooting VMware snapshot issues
  • Troubleshooting virtual machine power-on issues



VMWare vSphere: Troubleshooting Workshophttp://springhouse.com/course-catalog/vSphere TWVMWare vSphere: Troubleshooting Workshop

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