CompTIA Security+SEC-110CompTIA Security+<p>CompTIA® Security+® (Exam SY0-401) is the primary course you will need to take if your job responsibilities include securing network services, devices, and traffic in your organization. You can also take this course to prepare for the CompTIA Security+ certification examination. In this course, you will build on your knowledge of and professional experience with security fundamentals, networks, and organizational security as you acquire the specific skills required to implement basic security services on any type of computer network.</p><p>This course can benefit you in two ways. If you intend to pass the CompTIA Security+ (Exam SY0-401) certification examination, this course can be a significant part of your preparation. But certification is not the only key to professional success in the field of computer security. Today's job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any security-related role.</p>http://springhouse.com/course-catalog/SEC-11011/15/2016 6:42:31 PM01283aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse475e457a-e20e-e111-8e3c-00155d00bf00
CompTIA A+ Certification: A Comprehensive ApproachAPLUSCORECompTIA A+ Certification: A Comprehensive Approach<p>If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+® Certification course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.</p><p>The CompTIA A+ Certification course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2012 objectives (exam numbers 220-901, 220-902), in order to become a CompTIA A+ Certified Professional. </p>http://springhouse.com/course-catalog/APLUSCORE12/23/2016 8:54:54 PM0105aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse1a4d4710-4852-de11-b465-00155d00bf00
CompTIA Network+NETPLUSCompTIA Network+The CompTIA® Network+® (Exam N10-006) course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA® A+® certification is an excellent first step to take before preparing for the CompTIA Network+ certification.http://springhouse.com/course-catalog/NETPLUS8/23/2017 1:47:22 PM0106aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse6c4d4710-4852-de11-b465-00155d00bf00
ITIL® OverviewITSMA-ITILITIL® Overview<p>​ITIL Overview is effective in both introducing the IT Infrastructure Library® (ITIL®) and IT Service Management (ITSM) Best Practices. The goal of this course is to promote awareness, seek buy-in and introduce a shared vocabulary. The Workshop is comprehensive enough that staff who don't require Foundation training will receive the most important fundamental concepts and terminology.</p>http://springhouse.com/course-catalog/ITSMA-ITIL12/14/2017 2:28:34 PM03821aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse6fc3bd66-a9e2-e311-b196-00155d00bf00
ITIL® Foundation CourseITSM-FC-ITILITIL® Foundation Course<p>Our most popular Accredited IT Infrastructure Library® (ITIL) Training class, this accredited course includes ITSM Academy's unique Living the Lifecycle exercise, I am the Incident™. This exercise uses simulation to help learners understand the purpose of and relationships between key ITIL processes. Also included are memory exercises and study aids, designed to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a 'just-for-fun' crossword puzzle. Some are completed as interactive in-class exercises and some are utilized as homework.</p><p>This ITIL Foundation course journey is a two and-one-half (2.5) day through the five (5) stages of the ITIL® Lifecycle.</p><ul><li>Service Strategy </li><li>Service Design </li><li>Service Transition </li><li>Service Operation </li><li>Continual Service Improvement </li></ul><p>This course covers all material specified in The ITIL Foundation Certificate in IT Service Management Syllabus and prepares attendees to successfully achieve their Foundation certification. The independent exam is administered on the third afternoon. </p>http://springhouse.com/course-catalog/ITSM-FC-ITIL12/4/2017 7:27:08 PM03027aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse35df59a8-eae1-e311-97ab-00155d00bf00
ITIL® Lifecycle Course - Service StrategyITSMA-SSITIL® Lifecycle Course - Service Strategy<p>​Service Strategy class is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL core library, this three (3) day instructor-led course focuses on designing, developing, and implementing service management, not only as an organizational capability but also as a strategic asset. Course focusing on Strategy principles such as:</p><ul><li>Value Creation </li><li>Service Assets </li><li>Service Provider Types </li><li>Service Structures </li><li>Fundamentals </li></ul><p>Embedded into this course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully en-ables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-SS12/4/2017 7:27:14 PM03030aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse39d85cad-a4e2-e311-b196-00155d00bf00
ITIL® Lifecycle Course - Service DesignITSMA-SDITIL® Lifecycle Course - Service Design<p>This three (3) day instructor-led Service Design course brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL® library, our course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be ultimately be used to transition and operate the service in the production environment.</p><p>Embedded into the Service Design course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.</p><p>This virtualization successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-SD12/4/2017 7:27:27 PM03269aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse132910f6-a5e2-e311-b196-00155d00bf00
ITIL® Lifecycle Course - Service TransitionITSMA-STITIL® Lifecycle Course - Service Transition<p>​The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL core library, this course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle®.</p><p>Embedded into this course is an unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation.</p><p>Living the Lifecycle successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-ST12/4/2017 7:27:21 PM03031aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseaa5f7a84-a5e2-e311-b196-00155d00bf00
ITIL® Lifecycle Course - Service OperationITSMA-SOITIL® Lifecycle Course - Service Operation<p>​The constant barrage of new technologies and ever evolving business requirements demands an updated approach to IT Service Operation.</p><p>Based on the Service Operation publication of the ITIL® core library, this three (3) day instructor-led course provides best-practice advice and guidance on all aspects of managing the day-to-day operation of an organization's IT Services. It covers issues relating to the people, processes, technology and relationships necessary to ensure the high-quality, cost-effective provision of IT service necessary to meet - and exceed - business needs.</p><p>Embedded into this course is our unique virtualization, Living the Lifecycle® which successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-SO12/4/2017 7:27:59 PM03733aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse1585f4a4-a8e2-e311-b196-00155d00bf00
ITIL® Lifecycle Course - Continual Service Improvement (CSI)ITSMA-CSIITIL® Lifecycle Course - Continual Service Improvement (CSI)<p>The ITIL Intermediate Qualification: Continual Service Improvement Certificate is part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.</p><p>This 3-day course covers the management and control of the activities and techniques within the Continual Service Improvement ("CSI") stage. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services. Students will learn how to plan, implement and optimize the Continual Service Improvement processes and gain the knowledge required to take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam.</p>http://springhouse.com/course-catalog/ITSMA-CSI12/23/2016 8:54:55 PM0136aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse96828111-283c-df11-83e9-00155d00bf00
ITIL® Capability Course - Service Offerings and AgreementsITSMA-SOAITIL® Capability Course - Service Offerings and Agreements<p>The primary goal of IT Service Management (ITSM) is to deliver quality IT services that enable desired business outcomes. To do this, service providers perform a precarious balancing act. They must build and maintain customer relationships, manage demand and patterns of business activities and align internal and external suppliers, all while maintaining fiscal responsibility and making sound IT investments. This (5) five-day ITIL Capability Course - Service Offerings and Agreements (SOA) - provides best practice process knowledge required to navigate these waters into the safe harbor of customer satisfaction and continual service improvement.</p><p>Embedded into this course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-SOA12/4/2017 7:27:34 PM03274aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse97d19954-a7e2-e311-b196-00155d00bf00
Service Catalog WorkshopITSMA-SCWService Catalog Workshop<p>​The vision and purpose of effective IT service management (ITSM) is to efficiently develop, operate and deliver services with value and alignment to the business.  In order to successfully manage customer services, they must be defined and documented, including the associated costs.</p><p style="text-align:left;"><strong>Building your Service Catalog </strong>is a four (4) hour instructor-led, non-certification workshop designed to assist organizations through the difficult journey of service modeling.</p><p style="text-align:left;">This course provides a great opportunity for facilitated discussions about service definitions, the difference between business and technical services and the form and format of an organization's Service Catalog.  The course materials, exercises and discussion provide learners with a solid starting point and the imperative skills to continue defining their services and building their catalog.</p>http://springhouse.com/course-catalog/ITSMA-SCW12/23/2016 8:55:26 PM03984aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse2902ed8b-a9e2-e311-b196-00155d00bf00
ITIL® Capability Course RCV - Release, Control and ValidationITSMA-RCVITIL® Capability Course RCV - Release, Control and Validation<p>​In today's dynamic business climate, service outages cause real bottom line impact to the business. Mature ITIL® RCV - Release, Control and Validation - processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the Business. This (5) five-day RCV course provides the best practice knowledge required to build, test and deploy successful IT services.</p><p>Embedded into the course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-RCV12/4/2017 7:27:46 PM03313aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse13371404-a8e2-e311-b196-00155d00bf00
ITIL® Capability Course - Planning, Protection & OptimizationITSMA-PPOITIL® Capability Course - Planning, Protection & Optimization<p>Would you buy a product or service that did not include some type of warranty? Have you noticed that if the manufacturer/reseller/service provider doesn't explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own.</p><p>During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customer's requirements for availability, capacity, continuity and security. The (5) five-day ITIL Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the "warranty" processes to ensure that IT services are fit for use.</p><p>Embedded into the course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle success-fully enables active learning by encouraging participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-PPO12/4/2017 7:27:52 PM03317aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseb0d35754-a8e2-e311-b196-00155d00bf00
ITIL® Capability Course OSA - Operational Support and AnalysisITSMA-OSAITIL® Capability Course OSA - Operational Support and Analysis<p>Long gone are the days where the datacenter was in the basement and the "helpless desk" was a necessary evil. Today, businesses are irreversibly dependent upon their technology, and real dollars are lost when those services are not available. This (5) five-day ITIL Capability Course - Operational Support and Analysis (OSA) - provides the best practice process knowledge required to monitor, deliver and support the IT services required to meet the business' needs, while preventing and reducing the costs of outages and lost productivity.</p><p>Embedded into this course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-OSA12/4/2017 7:27:40 PM03312aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse19fef6d4-a7e2-e311-b196-00155d00bf00
ITIL® Managing Across the Lifecycle (MALC)ITSMA-MALCITIL® Managing Across the Lifecycle (MALC)<p>While implementing individual processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five publications of the ITIL core library, ITSM Academy's class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Course culminates with the MALC certification examination. Successful candidates will receive the designation of ITIL Expert.</p><p>Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle®. This virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.</p><p>This virtualization successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-MALC12/4/2017 7:28:06 PM03813aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse0f3a2d24-a9e2-e311-b196-00155d00bf00
20687 Configuring Windows 8.12068720687 Configuring Windows 8.1<p>This course may be funded with Microsoft Software Assurance Training Vouchers (SATVs).</p><p>​Get expert instruction and hands-on practice administering and configuring Windows 8.1 in this 5-day Microsoft Official Course. This course is designed for experienced IT professionals who have knowledge and experience administering Windows PCs and devices in a domain environment with managed access to the Internet. You will learn the skills you need to administer Windows 8.1 in a Windows Server domain environment and also provide secure, managed access to users from their non-domain joined Windows devices. You will learn how to install and customize Windows 8.1 operating systems and apps, integrate and control access to domains and cloud services, and migrate and synchronize settings across multiple devices. In addition, you will learn how to implement mobile security and customize configurations using Windows management tools including Group Policy and Windows PowerShell. You will also learn how to configure user settings and profiles, local and remote network connectivity, Client Hyper-V, virtual apps, and Internet Explorer 11. Finally, you will learn how to optimize security and provide controlled access from Windows 8.1 PCs and devices to specified resources through Workplace Join services and Work Folders. </p>http://springhouse.com/course-catalog/206875/26/2017 1:52:48 PM02755aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsef4efd154-fb33-e211-85fe-00155d00bf00

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