ITIL® Lifecycle Course - Service StrategyITSMA-SSITIL® Lifecycle Course - Service Strategy<p>​Service Strategy class is the axis upon which the other stages of the IT Lifecycle are based. It is in this stage that the high-level strategic value of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL core library, this three (3) day instructor-led course focuses on designing, developing, and implementing service management, not only as an organizational capability but also as a strategic asset. Course focusing on Strategy principles such as:</p><ul><li>Value Creation </li><li>Service Assets </li><li>Service Provider Types </li><li>Service Structures </li><li>Fundamentals </li></ul><p>Embedded into this course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully en-ables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-SS12/4/2017 7:27:14 PM03030aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse39d85cad-a4e2-e311-b196-00155d00bf00
ITIL® Lifecycle Course - Service DesignITSMA-SDITIL® Lifecycle Course - Service Design<p>This three (3) day instructor-led Service Design course brings the output of Service Strategy to life by designing new or changed services that satisfy business objectives and are secure, resilient and reliable. Based on the Service Design publication of the ITIL® library, our course focuses on the planning, implementing and optimizing of Service Design processes, plans, policies and standards that will be ultimately be used to transition and operate the service in the production environment.</p><p>Embedded into the Service Design course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, as a group, we will introduce a service and then follow it from strategic decision through implementation.</p><p>This virtualization successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-SD12/4/2017 7:27:27 PM03269aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse132910f6-a5e2-e311-b196-00155d00bf00
ITIL® Lifecycle Course - Service OperationITSMA-SOITIL® Lifecycle Course - Service Operation<p>​The constant barrage of new technologies and ever evolving business requirements demands an updated approach to IT Service Operation.</p><p>Based on the Service Operation publication of the ITIL® core library, this three (3) day instructor-led course provides best-practice advice and guidance on all aspects of managing the day-to-day operation of an organization's IT Services. It covers issues relating to the people, processes, technology and relationships necessary to ensure the high-quality, cost-effective provision of IT service necessary to meet - and exceed - business needs.</p><p>Embedded into this course is our unique virtualization, Living the Lifecycle® which successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-SO12/4/2017 7:27:59 PM03733aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse1585f4a4-a8e2-e311-b196-00155d00bf00
ITIL® Capability Course - Service Offerings and AgreementsITSMA-SOAITIL® Capability Course - Service Offerings and Agreements<p>The primary goal of IT Service Management (ITSM) is to deliver quality IT services that enable desired business outcomes. To do this, service providers perform a precarious balancing act. They must build and maintain customer relationships, manage demand and patterns of business activities and align internal and external suppliers, all while maintaining fiscal responsibility and making sound IT investments. This (5) five-day ITIL Capability Course - Service Offerings and Agreements (SOA) - provides best practice process knowledge required to navigate these waters into the safe harbor of customer satisfaction and continual service improvement.</p><p>Embedded into this course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-SOA12/4/2017 7:27:34 PM03274aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse97d19954-a7e2-e311-b196-00155d00bf00
ITIL® Capability Course RCV - Release, Control and ValidationITSMA-RCVITIL® Capability Course RCV - Release, Control and Validation<p>​In today's dynamic business climate, service outages cause real bottom line impact to the business. Mature ITIL® RCV - Release, Control and Validation - processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the Business. This (5) five-day RCV course provides the best practice knowledge required to build, test and deploy successful IT services.</p><p>Embedded into the course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-RCV12/4/2017 7:27:46 PM03313aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse13371404-a8e2-e311-b196-00155d00bf00
ITIL® Capability Course - Planning, Protection & OptimizationITSMA-PPOITIL® Capability Course - Planning, Protection & Optimization<p>Would you buy a product or service that did not include some type of warranty? Have you noticed that if the manufacturer/reseller/service provider doesn't explicitly set the expectations, then you will form them for yourself. It is the same with the customers of your IT services. Either IT clearly sets the expectations, or end-users will develop them on their own.</p><p>During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customer's requirements for availability, capacity, continuity and security. The (5) five-day ITIL Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the "warranty" processes to ensure that IT services are fit for use.</p><p>Embedded into the course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle success-fully enables active learning by encouraging participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-PPO12/4/2017 7:27:52 PM03317aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseb0d35754-a8e2-e311-b196-00155d00bf00
ITIL® Capability Course OSA - Operational Support and AnalysisITSMA-OSAITIL® Capability Course OSA - Operational Support and Analysis<p>Long gone are the days where the datacenter was in the basement and the "helpless desk" was a necessary evil. Today, businesses are irreversibly dependent upon their technology, and real dollars are lost when those services are not available. This (5) five-day ITIL Capability Course - Operational Support and Analysis (OSA) - provides the best practice process knowledge required to monitor, deliver and support the IT services required to meet the business' needs, while preventing and reducing the costs of outages and lost productivity.</p><p>Embedded into this course is our unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation. Living the Lifecycle successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-OSA12/4/2017 7:27:40 PM03312aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse19fef6d4-a7e2-e311-b196-00155d00bf00

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