ITIL® Lifecycle Course - Service TransitionITSMA-STITIL® Lifecycle Course - Service Transition<p>​The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL core library, this course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle®.</p><p>Embedded into this course is an unique virtualization, Living the Lifecycle®. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation.</p><p>Living the Lifecycle successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-ST12/4/2017 7:27:21 PM03031aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseaa5f7a84-a5e2-e311-b196-00155d00bf00
ITIL® Lifecycle Course - Continual Service Improvement (CSI)ITSMA-CSIITIL® Lifecycle Course - Continual Service Improvement (CSI)<p>The ITIL Intermediate Qualification: Continual Service Improvement Certificate is part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.</p><p>This 3-day course covers the management and control of the activities and techniques within the Continual Service Improvement ("CSI") stage. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services. Students will learn how to plan, implement and optimize the Continual Service Improvement processes and gain the knowledge required to take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam.</p>http://springhouse.com/course-catalog/ITSMA-CSI12/23/2016 8:54:55 PM0136aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse96828111-283c-df11-83e9-00155d00bf00
ITIL® Managing Across the Lifecycle (MALC)ITSMA-MALCITIL® Managing Across the Lifecycle (MALC)<p>While implementing individual processes may net some immediate gain, it is the integration of all of the service lifecycle stages that delivers true value. Based on all five publications of the ITIL core library, ITSM Academy's class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program. Topics include business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. Course culminates with the MALC certification examination. Successful candidates will receive the designation of ITIL Expert.</p><p>Embedded into the five (5) day Managing Across the Lifecycle (MALC) course is our unique virtualization, Living the Lifecycle®. This virtualization brings concepts and processes to life. Within a virtual business environment, as a group, we introduce a service and then follow it from strategic decision through implementation.</p><p>This virtualization successfully enables active learning by encouraging the participants to:</p><ul><li>Discuss and understand pure ITIL concepts </li><li>Apply concepts to a "neutral" real world situation </li><li>Learn different perspectives </li><li>Reinforce examinable concepts </li></ul>http://springhouse.com/course-catalog/ITSMA-MALC12/4/2017 7:28:06 PM03813aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse0f3a2d24-a9e2-e311-b196-00155d00bf00

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