Foundations of ManagementSECSPD003Foundations of Management<p>​Being a successful manager requires the emotional intelligence to know who you are, how your performance affects your organization and how to motivate and inspire individuals and teams. This requires excellent creativity, problem solving, communication, and coaching skills. This 1-day intensive workshop will prove you with the skills to optimize your leadership potential and the tools to engage and empower people.</p>http://springhouse.com/course-catalog/SECSPD00310/10/2017 2:35:24 PM03619aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse2e4dcae1-9552-e711-98e2-00155d0a1406
Coaching and Mentoring for High Performance TeamsSECSPD004Coaching and Mentoring for High Performance Teams<p>​Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. </p><p>Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization. </p><p>This one-day workshop will help you teach participants:</p><ul><li>How coaching can be used to develop a team</li><li>The coaching and mentoring skills that help improve individual performance</li><li>The behaviors and practices of an effective coach</li><li>How to recognize employees’ strengths and give them the feedback they need to succeed</li><li>How to identify employee problems and ways that they can help correct them</li></ul>http://springhouse.com/course-catalog/SECSPD00410/10/2017 2:35:33 PM03620aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse58ae5153-9652-e711-98e2-00155d0a1406
Effective Business CommunicationsSECSPD001Effective Business Communications<p>This hands-on full-day workshop is the perfect course for those who want to become more effective interacting with other individuals and teams, whether in person or via email, teleconference, or other medium. Participants explore key elements of effective communication including how to (1) convey the intended message clearly and concisely; (2) build credibility and trust with an authentic, collegial, engaging communication style; and (3) do so using ever-evolving technology. Strategies and techniques are presented within the context of real-world work situations.</p>http://springhouse.com/course-catalog/SECSPD0019/28/2018 2:36:19 PM01320aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse219da38c-9552-e711-98e2-00155d0a1406
Effective Presentation StrategiesSECSPD002Effective Presentation Strategies<p>​A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this one day workshop, participants will master the skills that will make them a better speaker and presenter</p>http://springhouse.com/course-catalog/SECSPD0023/14/2018 6:42:39 PM087aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse84de96ef-9452-e711-98e2-00155d0a1406
Effective Business WritingPDBW_BUSWRITEEffective Business Writing<p>Participants increase their writing competence and confidence in this lively, hands-on seminar as they review and practice strategies for producing clear, well-organized, reader-friendly e-mail, memos, letters, and reports.  Topics include how to (1) eliminate wordiness; (2) reduce writing and rewriting time; (3) organize, begin and end documents effectively; (4) present ideas strategically and diplomatically; and (5) recognize and correct the 10 most common errors in business documents. Participants are invited to send samples of their on-the-job writing for confidential feedback and receive The Writing Center’s manual, <span style="font-style:italic;">A Desk Guide to Business Writing.</span></p>http://springhouse.com/course-catalog/PDBW_BUSWRITE6/21/2017 3:08:13 PM0130aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse784d4710-4852-de11-b465-00155d00bf00
Writing Effective EmailEffect_EmailWriting Effective EmailEffective e-mail communication requires many traditional business writing skills, but there are special considerations as well. This seminar discusses the differences between e-mail and traditional business documents and presents strategies for ensuring clear, readable e-mail. Examples and exercises provide hands-on practice. Participants are invited to send samples of their on-the-job writing for confidential feedback and receive the Writing Center's manual, <span style="font-style:italic;">Writing Effective E-Mail.</span>http://springhouse.com/course-catalog/Effect_Email2/12/2019 5:18:10 PM0953aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseb27ce70b-849c-e211-af5e-00155d00bf00
Award-Winning Customer ServiceCUST_SVCAward-Winning Customer Service<p>Learning to anticipate and satisfy the needs of your clients and potential clients in a consistent and dependable manner.</p>http://springhouse.com/course-catalog/CUST_SVC6/21/2017 3:08:13 PM0775aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsecd80543a-47db-e111-9447-00155d00bf00
Writing Performance AppraisalsPDBW_APPRAISALSWriting Performance Appraisals<p>Effective performance appraisals provide a systematic way to evaluate and document performance, recognize accomplishments, appraise employees’ potential for more responsibility, and identify developmental areas.  Through examples and exercises, participants learn how to write precise, objective appraisals that meet the needs of employees, Human Resources, and other managers and supervisors.</p>http://springhouse.com/course-catalog/PDBW_APPRAISALS6/21/2017 3:08:14 PM01187aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse9d6d6071-d905-df11-a1f9-00155d00bf00
Leveraging LinkedInLinked_InLeveraging LinkedIn<p>Learn valuable insights about networking and how to apply the fantastic tool of LinkedIn to tap into the power of your professional network. Learn how use LinkedIn to reach your professional goals whatever career or business you might have, in whatever industry.</p>http://springhouse.com/course-catalog/Linked_In6/21/2017 3:08:13 PM0798aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse1420cdad-c655-e211-93cc-00155d00bf00
Time Powered Outlook - Your Time & MS OutlookPDSP_TIMEOUTLOOKTime Powered Outlook - Your Time & MS Outlook<p>E-mail has been voted as one of the toughest challenges to end user productivity.  It is a major cause of stress and often overpowers the benefits of desktop technology by dominating the day at the expense of many other critical tasks.  Even seasoned workers with an accomplished sense of time management are challenged to tame the e-mail beast.  </p> <p>Springhouse has created a most unique course aimed directly at assisting end users with both Time Management and the taming of e-mail through the effective management of Microsoft Outlook.  The course begins with participation in a time mastery survey which assists the student in understanding their personal responses to time issues.  Using the survey results as a guide, the class dives into principals of time management (improving workflow and reducing stress) by matching the unique features of Outlook which support the major principals of Time Management.  The result is a fuller understanding of the most appropriate use of Outlook and Time Management principals for each student.  </p>http://springhouse.com/course-catalog/PDSP_TIMEOUTLOOK9/28/2018 2:51:13 PM0120aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse814d4710-4852-de11-b465-00155d00bf00

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