Foundations of ManagementSECSPD003Foundations of Management<p>​Being a successful manager requires the emotional intelligence to know who you are, how your performance affects your organization and how to motivate and inspire individuals and teams. This requires excellent creativity, problem solving, communication, and coaching skills. This 1-day intensive workshop will prove you with the skills to optimize your leadership potential and the tools to engage and empower people.</p>http://springhouse.com/course-catalog/SECSPD0036/21/2017 3:08:15 PM03619aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse2e4dcae1-9552-e711-98e2-00155d0a1406
Coaching and Mentoring for High Performance TeamsSECSPD004Coaching and Mentoring for High Performance Teams<p>​Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. </p><p>Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization. </p><p>This one-day workshop will help you teach participants:</p><ul><li>How coaching can be used to develop a team</li><li>The coaching and mentoring skills that help improve individual performance</li><li>The behaviors and practices of an effective coach</li><li>How to recognize employees’ strengths and give them the feedback they need to succeed</li><li>How to identify employee problems and ways that they can help correct them</li></ul>http://springhouse.com/course-catalog/SECSPD0046/23/2017 5:22:06 PM03620aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse58ae5153-9652-e711-98e2-00155d0a1406
Effective Business CommunicationsSECSPD001Effective Business Communications<p>This interactive full day workshop is the perfect course for anyone who wants to improve their communication skills and become more effective interacting with multiple individuals and teams. In addition to discussion key elements of effective communication and how to build trust and credibility with communication style, the class will highlight today's ever evolving tools and applications because they are a key component of communication in our technology driven world.</p>http://springhouse.com/course-catalog/SECSPD0016/21/2017 3:08:14 PM01320aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse219da38c-9552-e711-98e2-00155d0a1406
Effective Presentation StrategiesSECSPD002Effective Presentation Strategies<p>​A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this one day workshop, participants will master the skills that will make them a better speaker and presenter</p>http://springhouse.com/course-catalog/SECSPD0026/21/2017 3:08:14 PM087aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse84de96ef-9452-e711-98e2-00155d0a1406
Effective Business WritingPDBW_BUSWRITEEffective Business Writing<p>Participants increase their writing competence and confidence in this lively, hands-on seminar as they review and practice strategies for producing clear, well-organized, reader-friendly e-mail, memos, letters, and reports.  Topics include how to (1) eliminate wordiness; (2) reduce writing and rewriting time; (3) organize, begin and end documents effectively; (4) present ideas strategically and diplomatically; and (5) recognize and correct the 10 most common errors in business documents. Participants are invited to send samples of their on-the-job writing for confidential feedback and receive The Writing Center’s manual, <span style="font-style:italic;">A Desk Guide to Business Writing.</span></p>http://springhouse.com/course-catalog/PDBW_BUSWRITE6/21/2017 3:08:13 PM0130aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse784d4710-4852-de11-b465-00155d00bf00
Writing Effective EmailEffect_EmailWriting Effective EmailEffective e-mail communication requires many traditional business writing skills, but there are special considerations as well. This seminar discusses the differences between e-mail and traditional business documents and presents strategies for ensuring clear, readable e-mail. Examples and exercises provide hands-on practice. Participants are invited to send samples of their on-the-job writing for confidential feedback and receive the Writing Center's manual, <span style="font-style:italic;">Writing Effective E-Mail.</span>http://springhouse.com/course-catalog/Effect_Email7/20/2017 6:26:58 PM0953aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseb27ce70b-849c-e211-af5e-00155d00bf00
Award-Winning Customer ServiceCUST_SVCAward-Winning Customer Service<p>Learning to anticipate and satisfy the needs of your clients and potential clients in a consistent and dependable manner.</p>http://springhouse.com/course-catalog/CUST_SVC6/21/2017 3:08:13 PM0775aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsecd80543a-47db-e111-9447-00155d00bf00
Writing Performance AppraisalsPDBW_APPRAISALSWriting Performance Appraisals<p>Effective performance appraisals provide a systematic way to evaluate and document performance, recognize accomplishments, appraise employees’ potential for more responsibility, and identify developmental areas.  Through examples and exercises, participants learn how to write precise, objective appraisals that meet the needs of employees, Human Resources, and other managers and supervisors.</p>http://springhouse.com/course-catalog/PDBW_APPRAISALS6/21/2017 3:08:14 PM01187aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse9d6d6071-d905-df11-a1f9-00155d00bf00
Leveraging LinkedInLinked_InLeveraging LinkedIn<p>Learn valuable insights about networking and how to apply the fantastic tool of LinkedIn to tap into the power of your professional network. Learn how use LinkedIn to reach your professional goals whatever career or business you might have, in whatever industry.</p>http://springhouse.com/course-catalog/Linked_In6/21/2017 3:08:13 PM0798aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse1420cdad-c655-e211-93cc-00155d00bf00
Time Powered Outlook - Your Time & MS OutlookPDSP_TIMEOUTLOOKTime Powered Outlook - Your Time & MS Outlook<p>E-mail has been voted as one of the toughest challenges to end user productivity.  It is a major cause of stress and often overpowers the benefits of desktop technology by dominating the day at the expense of many other critical tasks.  Even seasoned workers with an accomplished sense of time management are challenged to tame the e-mail beast.  </p> <p>Springhouse has created a most unique course aimed directly at assisting end users with both Time Management and the taming of e-mail through the effective management of Microsoft Outlook.  The course begins with participation in a time mastery survey which assists the student in understanding their personal responses to time issues.  Using the survey results as a guide, the class dives into principals of time management (improving workflow and reducing stress) by matching the unique features of Outlook which support the major principals of Time Management.  The result is a fuller understanding of the most appropriate use of Outlook and Time Management principals for each student.  </p>http://springhouse.com/course-catalog/PDSP_TIMEOUTLOOK1/6/2017 5:19:46 PM0120aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse814d4710-4852-de11-b465-00155d00bf00
Business Analysis Boot CampBA00Business Analysis Boot Camp<p>An intensive course covering all aspects of the Business Analyst role – from requirements gathering to testing. All major techniques – both Structured and Object-Oriented (OO) – are addressed in this course. Each trainee receives a hard copy of all course material as well as a Job Aids booklet, containing useful templates, examples, guidelines and glossary for use back on the job.</p><p>Trainees facilitate requirements-gathering sessions and document the results over the course of a case-study project with an emphasis on the textual aspects of the documentation. Trainees learn state-of-the-art practices for gathering and documenting requirements based on the use case approach. The course covers what the facilitator needs to accomplish in each requirements-gathering session (goals, agenda, who to invite, artifacts, etc.) as the project progresses – starting from business use-case sessions that focus on the business context through to those that focus on user-IT interactions. Trainees also learn advanced techniques (extension, generalized and inclusion use cases) that result in requirements documentation that is easy to revise when business rules change.</p><p>The course follows today's most widely accepted method of requirements capture – the popular 'use case' approach. The clear style and organization of use cases makes them well-suited as a source of test cases and for communicating with both business stakeholders and developers. In addition, use cases are a central aspect of iterative development methodologies such as IBM's RUP and Microsoft's MSF.(Note: The course may be delivered with the use of the popular modeling tool, IBM Rational ROSE, when requested by the client.)</p>http://springhouse.com/course-catalog/BA0012/19/2016 9:55:16 PM02477aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse353f8dd1-853c-e611-8be0-00155d0a1406
Mastering the Business Analysis Process over the System Development LifecycleBA10-1Mastering the Business Analysis Process over the System Development Lifecycle<p>The IIBA®-endorsed course enables the trainee to perform the activities that an advanced BA is responsible for over the systems development life cycle (SDLC) and to be conversant with all of the methodologies, concepts and terminology expected of the BA, as described in the BABOK 2. The course provides an in-depth coverage of all of the BABOK 2 Knowledge Areas and provides extensive preparation for the CBAP® exam, including practice exams to test trainees’ knowledge level both before and after the training. Unlike other CBAP® preparation courses, however, the objective of this course is not merely to pass the CBAP® exam – but to improve the trainees’ performance in the BA role. It is a practical guide for the BA that puts the BABOK 2 into action, clarifying precisely when and how in the project lifecycle to apply each of the six BABOK 2 knowledge areas, as well as BABOK 2 tools and techniques.</p><p>This course incorporates current best practices in IT Service Management and software development, such as agile, iterative development, ITIL, Six Sigma, and RUP and provides the salient characteristics of these approaches and their relationship to BA practice.</p><p>Trainees work in teams, developing a case study over the course of a project. The instructor introduces each step by reviewing Knowledge Areas and techniques required at the time. Working individually and in groups (as appropriate for the step), trainees perform BA activities and create deliverables, with the instructor acting as mentor. After each step is completed, the instructor takes up common issues that arose during the workshop. In addition to theoretical testing, the option is also provided for practical testing of trainees’ ability to apply the knowledge they have gained, through the development of a case study to be completed after the course. (A comprehensive case study and sample solution are available for this purpose.)</p>http://springhouse.com/course-catalog/BA10-112/19/2016 9:44:41 PM01744aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsebaef7276-8ddc-e511-a1ec-00155d0a1406
Business Analysis in an Agile WorldBA123Business Analysis in an Agile World<p>In this course, you will learn how to perform ‘just in time’, ‘just barely enough’ Business Analysis on an agile project in order to incrementally develop a comprehensive understanding of business goals and requirements. As you and your team work through a case study project, you’ll gain practical experience in how to leverage the BA function and toolkit to help teams overcome some of the most vexing issues that confront agile teams today, including: how to help business owners overcome ‘prioritization phobia’ by guiding them towards an MVP approach to development; how to track dependencies between requirements and development teams; how and when to unbundle epics into manageable User Stories; when to ‘bend’ agile principles; how to apply UML 2.0; how to coordinate development across multiple teams and how to manage supplementary requirements such as non-functional requirements and constraints. You will also learn when and how to create persistent requirements documentation for communication with non-agile teams and for use after the project is over.</p>http://springhouse.com/course-catalog/BA12312/19/2016 9:44:41 PM01682aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsea4abe5d4-8cdc-e511-a1ec-00155d0a1406

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