Advanced Administration of Unified Communications Manager and Features (AAUCMF)AAUCMFAdvanced Administration of Unified Communications Manager and Features (AAUCMF)<p>Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting.  This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute.</p><p>The class utilizes Cisco Unified Communications Manager 11.5, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways.</p><p>After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features from previous versions of CUCM. It then moves into implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing, PSTN backup- and TEHO implementation.  Next, call admission control, hardware media resource implementation, and inter-cluster communications are addressed.  Students will spend time implementing extension mobility, unified mobility (including single-number reach) and device mobility. The CUCM portion of the class concludes with a module on tools, tips and tricks for the Bulk Administration Tool and a lesson on reading CUCM trace files for troubleshooting.  </p><p>Sunset Learning developed this course to provide additional training for those who already have a basic understanding of CUCM and Unity Connection administration and are looking further training.  This is not a certification or implementation course.  </p>http://springhouse.com/course-catalog/AAUCMF3/30/2018 6:45:53 PM04332aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse0b09705b-3c69-e411-9237-00155d0a1406
Administering Cisco Unified Communications Manager and Unity Connection (ACUCM w/ AUC)ACUCM w/ AUCAdministering Cisco Unified Communications Manager and Unity Connection (ACUCM w/ AUC)<p style="text-align:left;">Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. </p><p style="text-align:left;">The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.</p><p style="text-align:left;">Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.</p>http://springhouse.com/course-catalog/ACUCM w/ AUC3/30/2018 6:45:44 PM04298aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsea6519c90-bd2e-e411-ab11-00155d00bf00
Integrating Cisco Unified Communications Applications (CAPPS)CAPPSIntegrating Cisco Unified Communications Applications (CAPPS)<p>Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager</p>http://springhouse.com/course-catalog/CAPPS3/30/2018 6:45:45 PM04330aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse96ac64ea-3b69-e411-9237-00155d0a1406
Implementing Cisco Collaboration Devices (CICD)CICDImplementing Cisco Collaboration Devices (CICD)<p>Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.<br><br>This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions.  </p>http://springhouse.com/course-catalog/CICD3/30/2018 6:46:20 PM02657aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse07dad214-72b8-e411-abf8-00155d0a1406
Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)CTCOLLABTroubleshooting Cisco IP Telephony & Video (CTCOLLAB)<p>Troubleshooting Cisco IP Telephony &amp; Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.</p>http://springhouse.com/course-catalog/CTCOLLAB3/30/2018 6:46:21 PM02054aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse9e941d0c-820b-e511-abf8-00155d0a1406
Implementing Cisco Emergency Responder (ICER)ICERImplementing Cisco Emergency Responder (ICER)<p>Implementing Cisco Emergency Responder (ICER) is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.<br><br>*SLI currently utilizes CUCM v11.5</p>http://springhouse.com/course-catalog/ICER3/30/2018 6:46:18 PM04349aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse0e825398-989d-e411-a8aa-00155d0a1406
SIP Trunk Operations (SIPTO)SIPTOSIP Trunk Operations (SIPTO)<p>SIP Trunk Operations (SIPTO) is a 5-day instructor led course that is intended for Cisco telephony administrators who need to understand the features and functionality of the SIP protocol, as implemented in the Cisco Unified Communications environment.  The course begins with an examination of how SIP is used to establish, manage, and terminate sessions over an IP network. Next, it discusses the various types of SIP trunk options available within Cisco Unified Communications Manager.  SIP proxy and line-side configurations for user devices (phone, mobile, tablet, video) are covered and the course also includes SIP troubleshooting techniques and practice through hands-on labs.</p><p>This course describes what SIP is, what options are available, and how it is used to facilitate communication between various components, including Cisco Unified Communication Server, Cisco Unified Border Elements (CUBE), Cisco SIP Proxy Server and the PSTN. Students will learn how to use troubleshooting tools to identify and solve a variety of problems that arise during deployment and in day-to-day operations. The course will use URI 'click to call', device independent, user addressing, the SIP Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) features to dynamically distribute the dial plan throughout the enterprise.</p><p>Sunset Learning developed this course to provide additional training for those who already have a basic understanding of Cisco Unified Communications Manager and are looking to use SIP in their infrastructure. This is not a certification or implementation course.</p>http://springhouse.com/course-catalog/SIPTO3/30/2018 6:46:22 PM02439aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse395089bd-1b16-e611-a1ec-00155d0a1406
Voice Foundations for Cisco Collaboration (VFCC)VFCCVoice Foundations for Cisco Collaboration (VFCC)<p style="text-align:left;">Voice Foundations for Cisco Collaboration (VFCC) from Sunset Learning Institute is designed for engineers or administrators who are:  new to voice but experienced with data or; experienced in voice but new to Cisco Voice and; need a  fundamental knowledge of Cisco Voice architecture solutions used in typical Voice Collaboration environments.  In other words, if you only have 1 week of training to get up to speed on Voice Gateways and Cisco Unified Communications Manager, this class is for you - read on!</p><p style="text-align:left;">VFCC combines elements from standard Cisco courses including CVOICE, CIPT, ICOMM and an introduction to Contact Center courses.  The focus of this particular course is implementation of the 'Dial Plan' across the Voice Gateway and CUCM environment.  Heavy emphasis will be placed on Call Routing within the UC environment.  Little time will be spent on 'Features' of the telephony environment (for these topics consider attending CIPT1, CIPT2 or ACUCM).  As an example, discussion and implementation of Gatekeepers and SIP Proxy servers are a part of VFCC, changing speed dials for your users is not (we'll assume you can figure that out on your own).  This course is a lab intensive course with lots of hands-on time spent working on the equipment; our goal is to make you a better administrator by making you a better engineer.  Other courses are available from SLI that focus on more basic Administrative features and functions.</p><p style="text-align:left;">The first day of this course will begin with a generic discussion of telephony concepts (PBX's, ACD's, IVR's, DS0's, T-1, T-3, etc.) and will incorporate an overview of the basic components used in the Cisco Enterprise and Express Contact Center environments to facilitate this discussion.  The next several days will be spent configuring the basic infrastructure of a telephony environment including Voice Gateways, SIP Proxy Servers, H.323 Gatekeepers, and Unified Communications Manager.  By mid-week, students will have basic Inbound/Outbound dialing functionality configured for back-office users.  The final days of this course will cover additional Dial-Plan related items including; Number translation (Translation Rules, Patterns), Telephony Class of Service (CSS/Partitions), and consideration of QOS and CAC.  Along the way, we'll install and use some of the support utilities used within the environment including the Dialed Number Analyzer (DNA) and the Real-Time Monitoring Tool (RTMT).  By the end of this one-week class, the student will be better prepared to support the basic telephony environment used in most Collaboration environments.</p><p style="text-align:left;">VFCC is also an excellent pre-requisite to attending an advanced Contact Center Course (UCCX, DUCCE, and AUCCE 1 & 2, etc.).  Students will be better prepared for advanced courses by taking VFCC and will learn more during their time in the advanced Contact Center courses if they first attend a VFCC course or have equivalent experience.  This course will address the fundamentals of the Cisco Voice infrastructure including; Voice Gateways, Cisco Unified Communications Manager (CUCM) as well as the Call Signaling protocols and components used between these components (TDM, SIP, H.323, MGCP).  The components and protocols discussed in this course are common to both the Contact Center Express and Enterprise environments.  The goal of this course is to focus on the myriad of Trunk and Line side connections which will be used in the Contact Center environment - Express or Enterprise.</p>http://springhouse.com/course-catalog/VFCC3/30/2018 6:45:46 PM04331aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsee0f92b05-3c69-e411-9237-00155d0a1406

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