Implementing Cisco Collaboration DevicesCICDImplementing Cisco Collaboration Devices<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.<br><br>This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions.  </p>http://springhouse.com/course-catalog/CICD9/28/2017 6:58:32 PM02657aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse07dad214-72b8-e411-abf8-00155d0a1406
Administering Cisco Unified Communications Manager and Unity ConnectionACUCM w/ AUCAdministering Cisco Unified Communications Manager and Unity Connection<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p style="text-align:justify;"><em>Administering Cisco Unified Communications Manager </em>(ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x.  All SLI Labs are using CUCM 9.x.   </p><p style="text-align:justify;">The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. </p><p style="text-align:justify;">This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor's pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.  </p><p style="text-align:justify;"><em>Administering Cisco Unity Connection </em>(AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the <em>Implementing Cisco Unity Connection</em> (IUC) course.</p>http://springhouse.com/course-catalog/ACUCM w/ AUC3/3/2017 9:37:58 PM04298aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsea6519c90-bd2e-e411-ab11-00155d00bf00
Advanced Administration of Unified Communications Manager and FeaturesAAUCMFAdvanced Administration of Unified Communications Manager and FeaturesAdvanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting.  This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute.  <br><br><span style="font-weight:bold;">The class utilizes Cisco Unified Communications Manager 11.5, and will employ the North American Numbering Plan (NANP). Both SCCP and SIP phones are implemented, as well as both H.323 and SIP gateways.</span><br><br>After a short review of Unified Communication architecture and basic administration, the course begins with a discussion of new and changed features from previous versions of CUCM. It then moves into implementation of a multi-site dial plan architecture including signaling, call routing for multiple sites with overlapping directory numbers, digit manipulation, automated alternate routing, PSTN backup- and TEHO implementation.  Next, call admission control, hardware media resource implementation, and inter-cluster communications are addressed.  Students will spend time implementing extension mobility, unified mobility (including single-number reach) and device mobility. The CUCM portion of the class concludes with a module on tools, tips and tricks for the Bulk Administration Tool and a lesson on reading CUCM trace files for troubleshooting.  <br><br><span style="font-weight:bold;">Sunset Learning developed this course to provide additional training for those who already have a basic understanding of CUCM and Unity Connection administration and are looking further training.  This is not a certification or implementation course.  </span>http://springhouse.com/course-catalog/AAUCMF3/3/2017 9:37:58 PM04332aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse0b09705b-3c69-e411-9237-00155d0a1406
Voice Foundations for Cisco CollaborationVFCCVoice Foundations for Cisco Collaboration<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Voice Foundations for Cisco Collaboration (VFCC) from Springhouse Education is designed for engineers or administrators who are:  new to voice but experienced with data or; experienced in voice but new to Cisco Voice and; need a  fundamental knowledge of Cisco Voice architecture solutions used in typical Voice Collaboration environments. <strong> In other words, if you only have 1 week of training to get up to speed on </strong><span style="text-decoration:underline;"><strong>Voice Gateways</strong></span><strong> and </strong><span style="text-decoration:underline;"><strong>Cisco Unified Communications Manager</strong></span><strong>, this class is for you</strong> - read on!</p><p>VFCC combines elements from standard Cisco courses including CVOICE, CIPT, ICOMM and an introduction to Contact Center courses.  The focus of this particular course is implementation of the 'Dial Plan' across the Voice Gateway and CUCM environment.  Heavy emphasis will be placed on Call Routing within the UC environment.  Little time will be spent on 'Features' of the telephony environment (for these topics consider attending <a href="http://www.springhouse.com/course-catalog/CIPT%201">CIPT1</a>, <a href="http://www.springhouse.com/course-catalog/CIPT%202" target="_blank">CIPT2</a> or <a href="http://www.springhouse.com/course-catalog/ACUCM%20w/%20AUC" target="_blank">ACUCM</a>).  As an example, discussion and implementation of Gatekeepers and SIP Proxy servers are a part of VFCC, changing speed dials for your users is not (we'll assume you can figure that out on your own).  This course is a lab intensive course with lots of hands-on time spent working on the equipment; our goal is to make you a better administrator by making you a better engineer.  Other courses are available from SLI that focus on more basic Administrative features and functions.</p><p>The first day of this course will begin with a generic discussion of telephony concepts (PBX's, ACD's, IVR's, DS0's, T-1, T-3, etc.) and will incorporate an overview of the basic components used in the Cisco Enterprise and Express Contact Center environments to facilitate this discussion.  The next several days will be spent configuring the basic infrastructure of a telephony environment including Voice Gateways, SIP Proxy Servers, H.323 Gatekeepers, and Unified Communications Manager.  By mid-week, students will have basic Inbound/Outbound dialing functionality configured for back-office users.  The final days of this course will cover additional Dial-Plan related items including; Number translation (Translation Rules, Patterns), Telephony Class of Service (CSS/Partitions), and consideration of QOS and CAC.  Along the way, we'll install and use some of the support utilities used within the environment including the Dialed Number Analyzer (DNA) and the Real-Time Monitoring Tool (RTMT).  By the end of this one-week class, the student will be better prepared to support the basic telephony environment used in most Collaboration environments.</p><p><strong>VFCC is also an excellent pre-requisite to attending an advanced Contact Center Course (UCCX, DUCCE, and AUCCE 1 & 2, etc.). </strong> Students will be better prepared for advanced courses by taking VFCC and will learn more during their time in the advanced Contact Center courses if they first attend a VFCC course or have equivalent experience.  This course will address the fundamentals of the Cisco Voice infrastructure including; Voice Gateways, Cisco Unified Communications Manager (CUCM) as well as the Call Signaling protocols and components used between these components (TDM, SIP, H.323, MGCP).  The components and protocols discussed in this course are common to both the Contact Center Express and Enterprise environments.  The goal of this course is to focus on the myriad of Trunk and Line side connections which will be used in the Contact Center environment - Express or Enterprise.</p>http://springhouse.com/course-catalog/VFCC3/3/2017 9:37:58 PM04331aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsee0f92b05-3c69-e411-9237-00155d0a1406
Implementing Cisco IP Telephony & Video, Part 1CIPTV1Implementing Cisco IP Telephony & Video, Part 1<p>​Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution.<br><br>Lab exercises included in the course help learners to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.</p>http://springhouse.com/course-catalog/CIPTV13/3/2017 9:38:00 PM02066aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse1a07d663-820b-e511-abf8-00155d0a1406
Implementing Cisco IP Telephony & Video, Part 2CIPTV2Implementing Cisco IP Telephony & Video, Part 2<p>​Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call admission control, .integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series.</p>http://springhouse.com/course-catalog/CIPTV23/3/2017 9:38:00 PM02147aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse3fcf1bd7-820b-e511-abf8-00155d0a1406
Integrating Cisco Unified Communications ApplicationsCAPPSIntegrating Cisco Unified Communications Applications<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Integrating Cisco Unified Communications Applications (CAPPS) teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.</p>http://springhouse.com/course-catalog/CAPPS12/4/2017 7:59:52 PM04330aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse96ac64ea-3b69-e411-9237-00155d0a1406
Troubleshooting Cisco IP Telephony & VideoCTCOLLABTroubleshooting Cisco IP Telephony & Video<p>​Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.</p>http://springhouse.com/course-catalog/CTCOLLAB3/3/2017 9:38:00 PM02054aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse9e941d0c-820b-e511-abf8-00155d0a1406
Implementing Cisco Emergency ResponderICERImplementing Cisco Emergency Responder<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Emergency Responder (ICER) v9 is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.</p>http://springhouse.com/course-catalog/ICER3/3/2017 9:37:59 PM04349aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse0e825398-989d-e411-a8aa-00155d0a1406
Implementing Cisco Quality of ServiceQOSImplementing Cisco Quality of Service<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Quality of Service (QOS) v2.5 provides learners with in-depth knowledge of QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. The curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective administrative policies providing QoS. </p><p>Case studies and lab exercises included in the course help learners to apply the concepts from the individual modules to real-life scenarios. The course also gives learners design and usage rule for advanced QoS features. This gives the learners the opportunity to design and implement efficient, optimal, and trouble-free multiservice networks.</p>http://springhouse.com/course-catalog/QOS1/9/2018 9:10:30 PM04352aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse2dd306f2-b79d-e411-a8aa-00155d0a1406
Cisco Jabber DeploymentCJDCisco Jabber Deployment<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>The Cisco Jabber Deployment course is a two-day instructor-led course that will prepare Cisco Unified Communications administrators to configure CUCM and IM&P servers, Microsoft Active Directory, and networking components such as DNS in preparation for deployment of Cisco Jabber. In addition, Cisco Mobile and Remote Access (MRA also known as Expressway) is deployed and configured allowing external endpoints to register to CUCM.</p>http://springhouse.com/course-catalog/CJD9/28/2017 6:58:32 PM04345aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse6ca1436e-969d-e411-a8aa-00155d0a1406
SIP Trunk OperationsSIPTOSIP Trunk Operations<p>​SIP Trunk Operations (SIPTO) is a 5-day instructor led course that is intended for Cisco telephony administrators who need to understand the features and functionality of the SIP protocol, as implemented in the Cisco Unified Communications environment.  The course begins with an examination of how SIP is used to establish, manage, and terminate sessions over an IP network. Next, it discusses the various types of SIP trunk options available within Cisco Unified Communications Manager.  SIP proxy and line-side configurations for user devices (phone, mobile, tablet, video) are covered and the course also includes SIP troubleshooting techniques and practice through hands-on labs.</p><p>This course describes what SIP is, what options are available, and how it is used to facilitate communication between various components, including Cisco Unified Communication Server, Cisco Unified Border Elements (CUBE), Cisco SIP Proxy Server and the PSTN. Students will learn how to use troubleshooting tools to identify and solve a variety of problems that arise during deployment and in day-to-day operations. The course will use URI 'click to call', device independent, user addressing, the SIP Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) features to dynamically distribute the dial plan throughout the enterprise. </p><p style="text-align:justify;">Sunset Learning developed this course to provide additional training for those who already have a basic understanding of Cisco Unified Communications Manager and are looking to use SIP in their infrastructure. This is not a certification or implementation course.</p>http://springhouse.com/course-catalog/SIPTO9/28/2017 6:58:32 PM02439aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse395089bd-1b16-e611-a1ec-00155d0a1406
Implementing Cisco TelePresence Video Solutions Part 2VTVS2Implementing Cisco TelePresence Video Solutions Part 2<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>​Implementing Cisco TelePresence Video Solutions, Part 2 (VTVS2) v1.0 is a 5-day instructor-led course that is designed to teach technicians who install and support Cisco TelePresence solutions to install and configure, operate, and maintain core visual communication components, including telepresence endpoints, gatekeepers, multipoint control units (MCUs), and management software. In this course, students will add Cisco TelePresence products to existing Cisco Unified Communications Manager (Unified CM) environments. This training is also appropriate for end-user technical staff, such as video system administrators and first-line support personnel.</p>http://springhouse.com/course-catalog/VTVS21/9/2018 9:10:31 PM04359aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse8bfccd03-80a1-e411-a8aa-00155d0a1406
Implementing Cisco Video Network Devices Part 2VIVND2Implementing Cisco Video Network Devices Part 2<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Video Network Devices, Part 2 (VIVND2) v1.0 is a new five-day instructor-led training (ILT) class that is designed to provide students with the necessary knowledge and skills that are needed to implement various Cisco video endpoints in converged Cisco video infrastructures.</p><p>Cisco business video solutions have four major Cisco Medianet application components:</p><ul><li>Cisco Unified Communications and Collaboration</li><li>Cisco TelePresence</li><li>Cisco Digital Media Suite</li><li>Cisco Video Surveillance</li></ul><p>The Implementing Cisco Video Network Devices, Part 2 (VIVND2) v1.0 course describes Cisco business video solutions and enables students to implement and troubleshoot Cisco Unified Communications and Cisco Collaboration and Cisco TelePresence endpoints, in different Cisco business video solution architectures.</p>http://springhouse.com/course-catalog/VIVND26/12/2017 3:35:19 PM04358aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsedee94411-7fa1-e411-a8aa-00155d0a1406
CVP Development and Scripting (CVPDS Part 1)CVPDS_Part1CVP Development and Scripting (CVPDS Part 1)<p>​CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes.  CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts. </p><p style="text-align:justify;">Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis.</p>http://springhouse.com/course-catalog/CVPDS_Part11/12/2018 3:06:03 PM0295aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseded4b906-d2f6-e711-87a1-00155d0a1406
CVP Development and Scripting (CVPDS Part 2)CVPDS_Part2CVP Development and Scripting (CVPDS Part 2)<p>​The new CVPD Scripting-Part2 class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing speech recognition applications, and advanced event handling.</p>http://springhouse.com/course-catalog/CVPDS_Part21/12/2018 3:06:03 PM0292aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseddd4b906-d2f6-e711-87a1-00155d0a1406
Deploying Cisco Unified Contact Center ExpressUCCXDeploying Cisco Unified Contact Center ExpressThis course, Deploying Cisco Unified Contact Center Express (UCCX) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.http://springhouse.com/course-catalog/UCCX1/23/2017 7:10:00 PM04333aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse651cebac-3c69-e411-9237-00155d0a1406
Advanced Contact Center Express Scripting LabsACCXSLAdvanced Contact Center Express Scripting LabsAdvanced Contact Center Express Scripting Labs v11.0 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements.  This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse Administration.  <br> <br>This course is intended to be a follow-on course to UCCX, and completely replaces the outdated Unified Contact Center Advanced v1.0 class.  ACCXSL introduces updated best practices, sophisticated steps, and modern concepts for deploying advanced contact center applications and techniques.   <br> <br><span style="font-weight:bold;">The class utilizes Cisco Unified Contact Center Express v11.0 and highlights new application features and services.  Sunset Learning has deployed Unified CCX labs on the latest UCS platforms using VMWare ESXi and vSphere technology.  </span> <br> <br>After a short review of Unified CCX architecture, basic administration and the Script Editor, the course begins with a discussion of new and changed features in UCCX.  Next we provision our first application to build familiarity with call control groups, dialog groups, applications, triggers, prompt management, and the script editor.<br> <br>The class will then address the creation of a basic contact center to refresh knowledge of call flow, agents, teams, Cisco Finesse Agent and Supervisor Desktop, Email and Chat Contact Service Queues,  and other new capabilities offered by UCCX.<br> <br>Every contact center needs a series of tools to help build scripts and applications.  The class will build tools to record prompts and to record and deploy emergency/status prompts.  Next students will build some common subflows to manage holidays using multiple techniques.  Default scripts will be built for caller troubles and system errors.  Students will experience using text-to-speech as a valuable development tool to substitute for prompts while creating scripts.<br> <br>Next the class will explore manipulating and speaking data, working with date and time variables and manipulating and speaking dates, time and data.  Students will create open/closed scripts used for manually opening and closing your contact center using XML documents and the new abbreviated X-path techniques.  Students will learn to manipulate languages using the language tools in the script editor.<br> <br>For the rest of the week the class will conduct a master project and will build a major contact center application, deploying database routing, skills-based routing, expected wait time subflows, and caller's position in queue subflows. The labs will consider what happens when agents are logged in and ready.  If agents are not ready the class will investigate how to use various overflow routing techniques.  Students will spend lab time using the Cisco Finesse Administrator to develop Workflows and Workflow Actions.   The Finesse Administrator's Call Variable Layout Administration, newly capable in v11.0, will be used to create applications that push data to the agent desktop and cause the agent desktop to react to that data.  There are optional desktop labs for those who wish extend their learning experience. http://springhouse.com/course-catalog/ACCXSL1/31/2017 8:02:57 PM04334aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse239c8500-3d69-e411-9237-00155d0a1406
Cisco Contact Center Enterprise FundamentalsCCCEFCisco Contact Center Enterprise Fundamentals<p>​Through targeted instruction and a series of hands on labs, this course will provide students with a fundamental understanding of Cisco Unified Communications and Unified Contact Center Enterprise environment. It introduces students to the basic role and operation of Unified Communications Manager, ICM, CVP and Unity Connection (UC).</p>http://springhouse.com/course-catalog/CCCEF6/12/2017 3:35:43 PM01775aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsed7577996-a225-e511-abf8-00155d0a1406
Administering Unified Contact Center Enterprise with CVP Part 1AUCCE 1Administering Unified Contact Center Enterprise with CVP Part 1<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p style="text-align:justify;">Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. </p><p style="text-align:justify;">AUCCE Part 1 course gives the learner an understanding of the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.  This course also serves as a good stepping-stone for the corresponding <a href="http://www.springhouse.com/course-catalog/AUCCE%202" target="_blank">Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2)</a> course, and should be considered as a prerequisite before taking Part 2.  This course is also a good companion course to the DUCCE course, which covers more detail on the installation/maintenance of the UCCE solution.   </p><p style="text-align:justify;">The overall goal of this course is to build an effective administrator of the solution by exposing the technical requirements of the solution and utilizing the solution tools for effective operation.  The learner will be exposed to CCE (ICM) and VXML scripting in this course to ensure basic competence with the solution.  For advanced scripting topics, refer to the AUCCE Part 2 or the CVPD course. </p><p style="text-align:justify;">PCCE (Packaged Contact Center Enterprise) is the same UCCE product but with a limited deployment and simplified tools.  PCCE users and engineers should be taking our UCCE courses, as we use all the same tools during training.  For instance, scripting for PCCE and UCCE is the same – ICM Script Editor and Studio.   </p><p style="text-align:justify;">If you are using an earlier version of UCCE, you will benefit from this training.  Although we use 10.x in the class, skills taught will be equivalent and still of value to you.  </p>http://springhouse.com/course-catalog/AUCCE 11/9/2018 9:10:28 PM04300aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsea8437b5b-c02e-e411-ab11-00155d00bf00
Administering Unified Contact Center Enterprise with CVP Part 2AUCCE 2Administering Unified Contact Center Enterprise with CVP Part 2<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p style="text-align:justify;">Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment.  </p><p style="text-align:justify;">This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution.  The <a href="http://www.springhouse.com/course-catalog/AUCCE%201" target="_blank">AUCCE Part 1</a> course or equivalent prior experience is a prerequisite for attending this course.  This course is also a good companion course to the DUCCE course which covers more detail on the installation/maintenance of the solution.  The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.  Do Not take this course if you are new to CCE, you will not have a good time.  If you are already working with CCE, or if you've taken the Part 1 course, you'll love this course! </p><p style="text-align:justify;">PCCE (Packaged Contact Center Enterprise) is the same UCCE product but with a limited deployment and simplified tools.  PCCE users and engineers should be taking our UCCE courses, as we use all the same tools during training.  For instance, scripting for PCCE and UCCE is the same – ICM Script Editor and Studio.   </p><p style="text-align:justify;">If you are using an earlier version of UCCE, you will benefit from this training.  Although we use 10.x in the class, skills taught will be equivalent and still of value to you.  </p>http://springhouse.com/course-catalog/AUCCE 21/9/2018 9:10:28 PM04301aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse286629c1-c12e-e411-ab11-00155d00bf00
Deploying Unified Contact Center EnterpriseDUCCEDeploying Unified Contact Center Enterprise<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and   installation of the Cisco Unified Contact Center Enterprise v10.0 (CCE) product deployed in a CVP comprehensive environment. This course gives the learner an understanding of the Unified CCE v10.0 deployment capabilities, processes, fault tolerance, installation, and troubleshooting tools for inbound and outbound Contact Center functionality. This will be accomplished by installing and configuring the Unified CCE v10.0 software and introducing Unified CCE v10.0 troubleshooting tools. </p><p>DUCCE is intended for those installing the solution, or who may be responsible for Level 3 support of the solution.  This course also serves as a good stepping-stone for <a href="http://www.springhouse.com/course-catalog/AUCCE%201">AUCCE Part 1</a> and <a href="http://www.springhouse.com/course-catalog/AUCCE%202">AUCCE Part 2</a>, but is not a prerequisite.  Students will learn enough about CCE scripting in this course to ensure system functionality only, not become scripting experts.</p>http://springhouse.com/course-catalog/DUCCE1/9/2018 9:10:29 PM04347aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse9cdddfea-979d-e411-a8aa-00155d0a1406
Administering Packaged Contact Center EnterpriseAPCCEAdministering Packaged Contact Center Enterprise<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Administering Packaged Contact Center Enterprise (APCCE) is a <em><strong>Sunset Learning Institute developed course</strong></em> that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components.  APCCE is an administration course focusing on the day-to-day tasks needed to manage a Cisco deployed Packaged Contact Center Enterprise environment.  <br><br>While the class will focus on the ICM web administration tool, students will also be introduced to the supporting Call Manager and CVP configurations and administration requirements.  <br><br>The class begins with an introduction to contact center operations and KPIs and then covers the administration and configuration of the most frequently addressed contact center parameters including; Agents, Agent Teams, Skill Groups, Precision Queues, Front End VRU Scripts, Call Flows and Scripting, and Reporting and Security.  Student understanding of each of the topics covered will be reinforced through the use of practical hands on labs and workshops.<br><br>Finally, students will be given the opportunity to implement a practical business case utilizing their newfound PCCE knowledge. The business case will be presented as a set of requirements which students will be required to analyze, configure and script from the ground up. Once completed, students will be encouraged to present their completed solution for an 'acceptance test' <br><br>After successfully completing this class, students will be able to perform the tasks associated with the adds, moves and changes and reporting within the contact center, and in addition take a complex business case from concept through call flow to a working deployment.<br><br>As an administration class, we will assume that the deployment is complete and the underlying telephony platform(s) have been successfully delivered.​</p>http://springhouse.com/course-catalog/APCCE1/23/2017 7:10:32 PM04341aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseaf134a21-df9c-e411-a8aa-00155d0a1406
Administering Cisco Unified Intelligence CenterACUICAdministering Cisco Unified Intelligence Centerhttp://springhouse.com/course-catalog/ACUIC1/23/2017 7:18:40 PM02438aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsec80754f0-1a16-e611-a1ec-00155d0a1406
Deploying Cisco Unified Intelligence Center+DUICDeploying Cisco Unified Intelligence Center+<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor. </p><p>Deploying Cisco Unified Intelligence Center Plus (DUIC+) is an Implementation and Administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.  <br><br>CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer.  Although CUIC is also used in the UCCX environment, this course focuses on UCCE and PCCE environments only.<br><br>The SLI course for CUIC combines the Cisco DUIC course with our own 100+ page 'Addendum of CUIC Goodness' as reference material you will use and take home with you.  Most of your time will be spent working in the lab environment which includes a live functional UCCE/CVP environment deployed with CUIC as the reporting solution.  During this 3 day class, we'll keep you busy wearing multiple hats including architect, administrator, supervisor, agent and report customization specialist.  Don't discount the need to know some of these roles, regardless of your role!  The true way to make you better at your job is to broaden your horizon of knowledge, and knowing how all of these roles interact will ensure your success with the product. </p><ol><li><strong>Architecture.</strong>  Here we'll spend a bit of time discussing the big picture of how CUIC fits into your environment - which components of UCCE/PCCE communicate with CUIC and why you care.  Product licensing and deployment models are major topics in this lesson.  Also relevant is how your scripting decisions will affect reporting.  Many a customer has been surprised in this section to learn that they have more than 1 CUIC server in their environment.</li><li><strong>Database Integration.</strong>  CUIC integrates with CCE (ICM) data sources, and can also be configured to integrate with other data sources, most typically CVP.  This may already be obvious to you, but what you may not know if the myriad other settings and configuration options which may affect reporting events from the Gateway all the way thru ICM.  Knowing practical tools and methods to find database schema information is a key topic in this section.  </li><li><strong>Security</strong>.  We'll convince you that it's wise to spend some time up front understanding user/group/role permissions and security before you start importing and customizing reports.  We'll assume you want a flexible reporting solution to meet each customer's independent needs without maintaining an administrative security nightmare as a foundation for this lesson.</li><li><strong>Importing reports</strong>.  By default, CUIC comes with very few reports - even the 'stock' reports are imported.  You'll need to know where to go to download new/updated reports for your environment.  You'll also want to know how to easily import these reports into your solution.  This topic will also serve as the beginning of your light bulb illumination regarding Report Definitions, Value Lists and Collections.</li><li><strong>Active Directory Integration</strong>.  Now that you've got your datasources configured, your reports imported, and your security figured out, it's time for some Active Directory integration.  If you follow our guidelines, you can now allow the automagic replication of your Supervisors into CUIC from Active Directory.  If done right, this allows your supervisors to log on to CUIC with a standard ability to run reports and create dashboards, all without any replication of these users on your part with CUIC.  We'll show you other tricks to get your other administrative users added to CUIC.  </li><li><strong>Customizing reports</strong>.  Regardless of how cool you made the report, someone will want to adjust its appearance to their own liking.  Knowing you cannot modify the 'stock' reports, you'll use your security knowledge to create a report repository where the right people will have an ability to customize their report.  If you've ever wanted to create a default view of a report, a new report view (grid, chart, gauge), adjust a report column name or format, set a threshold or understand what a permalink is, you'll want to know how to customize a report.  In this topic we'll continue the understanding of Value Lists and Collections, but not be done.  This topic will usually promote a need to understand Report Definitions.</li><li><strong>Customizing Report Definitions</strong>.  This area distinguishes the standard from the premium licensed customer, and is an area of extreme power.  This topic is where most other topics come together as one unit.  This topic includes query types, fields, parameters, drilldowns and footers.  We'll also fully illuminate your Value List and Collection light bulb in this lesson.  We'll also teach you a neat trick useful for decoupling/recoupling your custom report from/with this new report definition.  This is also the only part of the course which will test your SQL knowledge, or lack thereof.</li><li><strong>Other</strong>.  A better name than junk-drawer, this subject includes other useful yet easily consumable topics such as Dashboards, Scheduling Reports, Exporting report data, permalinks, pop-outs...</li></ol>http://springhouse.com/course-catalog/DUIC1/23/2017 7:14:29 PM04348aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsecaff023f-989d-e411-a8aa-00155d0a1406
Advanced Data Center Switching (ADCX)ADCXAdvanced Data Center Switching (ADCX)<p>​This two-day course is designed to introduce various QFX5k and MX/vMX features including, but not limited to, IP Fabric, Virtual eXtensible Local Area Network (VXLAN) Layer 2 and Layer 3 Gateways, VXLAN with Ethernet VPN (EVPN) signaling, and Data Center Interconnect (DCI) for a VXLAN overlay. Students will learn to configure and monitor these features that exist on the Junos operating system running on the QFX5100 and vMX Series platform. Through demonstrations and hands-on labs, students will gain experience configuring, monitoring, and analyzing the above features of the Junos OS. This course is based on Junos OS Release 14.1X53. Intended Audience This course benefits individuals responsible for configuring and monitoring switching features that exist on the Junos OS running on the QFX5k and MX Series platforms, including individuals in professional services, sales and support organizations, and the end users.</p><p>Course Level</p><ul><li>Advanced Data Center Switching (ADCX) is an advanced-level course.</li></ul>http://springhouse.com/course-catalog/ADCX4/26/2017 7:52:34 PM02415aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseec332b9f-3d9c-e611-9f95-00155d0a1406
Introducing Cisco Data Center Technologies (DCICT) v6.1DCICTIntroducing Cisco Data Center Technologies (DCICT) v6.1In this course, you will be introduced to Cisco technologies and products that are deployed in the data center: network virtualization, network technologies, Unified computing, automation and orchestration, and the Cisco Application-Centric Infrastructure (ACI). The introductory level of knowledge that is provided in these courses is targeted for individuals who can perform basic configuration tasks. The hands on lab exercises focus on configuring features on Cisco Nexus Operating System (Cisco NX-OS), Cisco Unified Computing System (Cisco UCS), and Cisco UCS Director.http://springhouse.com/course-catalog/DCICT1/9/2018 9:10:32 PM0605aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsec8b9ae09-24ee-e611-8345-00155d0a1406
Introducing Cisco Data Center Networking (DCICN) v6.1DCICNIntroducing Cisco Data Center Networking (DCICN) v6.1Introducing Cisco Data Center Networking (DCICN) v6.1 is a five-day instructor-led course is designed to help students prepare for the Cisco CCNA© Data Center certification and for associate-level data center roles. The course covers foundational knowledge, skills, and technologies including network protocols and host-to-host communication, data center networking concepts and technologies, data center storage networking, and Cisco Unified Computing System (UCS) architecture.http://springhouse.com/course-catalog/DCICN1/9/2018 9:10:32 PM0596aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsebc985cf1-23ee-e611-8345-00155d0a1406
Implementing Cisco Data Center Infrastructure (DCII)DCIIImplementing Cisco Data Center Infrastructure (DCII)<p>​Implementing Cisco Data Center Infrastructure (DCII) v6.0 is a five-day instructor-led course that is designed to help students prepare for the Cisco CCNP© Data Center certification and for professional-level data center roles. The focus of this skills-building course is implementation of LAN, SAN, and Data Center Unified Fabric using Cisco MDS switches, Cisco Nexus switches, and Cisco Nexus 2000 Series Fabric Extenders (FEXs). The course provides rich, hands-on experience of implementing Cisco data center infrastructure.</p>http://springhouse.com/course-catalog/DCII4/26/2017 7:52:36 PM0857aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsed6280638-24ee-e611-8345-00155d0a1406
Implementing Cisco Data Center Unified Computing (DCUCI)DCUCIImplementing Cisco Data Center Unified Computing (DCUCI)<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Data Center Unified Computing (DCUCI) is designed to serve the needs of engineers and technicians who implement Cisco Unified Computing System (UCS) B-Series Blade Servers and Cisco UCS C-Series Rack-Mount Servers.</p><p style="text-align:justify;">DCUCI v5.0 guides learners through rack installation and provisioning of server hardware, operating systems, hypervisors, and applications. Much of the content is devoted to management and maintenance. DCUCI v5.0 covers the implementation and operation of Cisco UCS in the data center.</p>http://springhouse.com/course-catalog/DCUCI1/9/2018 9:10:16 PM0769aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse251ab318-c0b4-e111-af8c-00155d00bf00
Introduction to Cisco Data Center Networking & Technologies (DCICN + DCICT) BootcampDCINTIntroduction to Cisco Data Center Networking & Technologies (DCICN + DCICT) Bootcamp<p style="margin:0in;font-family:calibri;font-size:11pt;">All scheduled dates are Guaranteed-to-Run.</p><p style="margin:0in;font-family:calibri;font-size:11pt;"> </p><p style="margin:0in;color:#444444;font-family:"segoe ui";font-size:9.75pt;">All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p style="margin:0in;font-family:calibri;font-size:11pt;"> </p><p style="margin:0in;color:#444444;font-family:"segoe ui";font-size:9.75pt;">HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p><br>In this accelerated course you will be introduced to the three primary technologies that are used in the Cisco data center. You will become familiar with Cisco technologies that are deployed in the Data Center: unified computing, unified fabric, and network services. Through hands-on labs, you will focus on monitoring and reviewing configurations associated with these technologies.  The introductory level of knowledge that is taught in this course is targeted for individuals to perform associate level data center engineering operations. The course labs will focus on verifying configurations, with selected exercises involving making configuration changes and implementing new topologies.</p>http://springhouse.com/course-catalog/DCINT1/23/2017 7:16:36 PM02648aspx3http://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalsefd9dfb32-81a1-e411-a8aa-00155d0a1406
Implementing Cisco Data Center Unified FabricDCUFIImplementing Cisco Data Center Unified Fabric<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>The Implementing Cisco Data Center Unified Fabric (DCUFI) v5.0 is a five-day instructor-led training course designed for Systems and Field Engineers, Consulting Systems Engineers, Technical Solutions Architects, and Cisco Integrators and Partners who install and implement the Cisco Nexus 7000 and 5000 Series switches and the Cisco Nexus 2000 Series Fabric Extenders. This course covers the key components and procedures needed to install, configure, and manage the Cisco Nexus 7000, 5000, 2000, and MDS Series switches in the network and SAN environment.</p>http://springhouse.com/course-catalog/DCUFI1/23/2017 7:10:13 PM04335aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse13be8d2c-3d69-e411-9237-00155d0a1406
DCAC9K 1.1 - Configuring Cisco Nexus 9000 Series Switches in ACI ModeDCAC9KDCAC9K 1.1 - Configuring Cisco Nexus 9000 Series Switches in ACI ModeThis course is a 5-day ILT training program designed for systems and field engineers who manage and implement the Cisco Nexus 9000 Switches in ACI mode. The course covers the key components and procedures you need to know to understand, configure, manage Cisco Nexus 9000 Switches in ACI mode, and how to connect the ACI Fabric to external networks and services.<br><br>New topics now included in this version: <br>Inter-Tenant Communication<br>Inter-Tenant Contracts<br>Programmability with ACI Cobra SDhttp://springhouse.com/course-catalog/DCAC9K1/9/2018 9:10:31 PM0304aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse1352fc17-afd5-e511-a1ec-00155d0a1406
Troubleshooting Cisco Data Center Unified FabricDCUFTTroubleshooting Cisco Data Center Unified Fabric<p style="margin:0in;font-family:calibri;font-size:11pt;">All scheduled dates are Guaranteed-to-Run.</p><p style="margin:0in;font-family:calibri;font-size:11pt;"> </p><p style="margin:0in;color:#444444;font-family:"segoe ui";font-size:9.75pt;">All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p style="margin:0in;font-family:calibri;font-size:11pt;"> </p><p style="margin:0in;color:#444444;font-family:"segoe ui";font-size:9.75pt;">HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>​</p><p>In this course, you will cover the key components and procedures needed to troubleshoot and resolve common issues with the Cisco Nexus 7000, 5000, MDS Switches, and the Nexus 2000 Fabric Extenders in the network and SAN environment.<br><br>Troubleshooting tools and methodologies available from the command line interface (CLI) and in Data Center Network Manager (DCNM) used to identify and resolve issues in a Cisco Data Center network architecture.</p>http://springhouse.com/course-catalog/DCUFT1/23/2017 7:17:02 PM02660aspx3http://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse7830ad85-73b8-e411-abf8-00155d0a1406
ACI Field Engineer Essentials (ACI FE)ACI FEACI Field Engineer Essentials (ACI FE)<p>​This 3-day course provides a deep dive into ACI concepts and best practices. Students will learn ACI configuration and basic operations, including rack-and-stack initial installation, application profile configuration, hypervisor integration and external connectivity. This class will go into the weeds. After completing this course, students will be qualified to start with switches on the loading dock and quickly build an operational, functioning ACI fabric. There are labs for each step of the course, with a final Challenge Lab for comprehensive review.</p>http://springhouse.com/course-catalog/ACI FE1/23/2017 7:21:36 PM0890aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse5c3bf15b-079a-e611-9f95-00155d0a1406
ACI Operations & Troubleshooting Boot Camp (ACI OT BC)ACI OT BCACI Operations & Troubleshooting Boot Camp (ACI OT BC)<p>​ACI Operations and Troubleshooting is a three-day, instructor-led course designed for data center architects and network engineers to learn how to operate and troubleshoot a Data Center Network Infrastructure running Cisco ACI.</p>http://springhouse.com/course-catalog/ACI OT BC1/23/2017 7:21:43 PM0923aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse23216bb2-079a-e611-9f95-00155d0a1406
Troubleshooting Cisco Data Center Unified ComputingDCUCTTroubleshooting Cisco Data Center Unified Computing<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>In this course you will gain the knowledge and hands-on experience to properly troubleshoot Cisco UCS B-Series and C-Series servers operating in standalone and integrated modes.</p><p>Through hands-on labs, you will learn the proper configuration procedures, and become familiar with common troubleshooting scenarios and recommended solutions.</p>http://springhouse.com/course-catalog/DCUCT1/23/2017 7:16:55 PM02659aspx4http://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseb9c38b50-73b8-e411-abf8-00155d0a1406
Interconnecting Cisco Network Devices Part 1 v3.0ICND 1Interconnecting Cisco Network Devices Part 1 v3.0<p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Interconnecting Cisco Networking Devices,Part 1 (ICND1) v2.0 is a five-day, instructor-led trainingcourse that teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats. <br> <br>This course can be followed by the <a href="http://www.springhouse.com/course-catalog/ICND%202">Interconnecting Cisco Networking Devices, Part 2 (ICND2) v2.0 course</a>, which covers topics in more depth and teacheslearners how to perform basic troubleshooting steps in enterprise branch office networks, preparing learners for Cisco CCNA certification.</p>http://springhouse.com/course-catalog/ICND 112/4/2017 7:28:08 PM03996aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse0dfaad66-bc2e-e411-ab11-00155d00bf00
Interconnecting Cisco Network Devices Part 2 v3.0ICND 2Interconnecting Cisco Network Devices Part 2 v3.0<p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>The <em>Interconnecting Cisco Networking Devices, Part 2</em> (ICND2) v2.0 course provides entry-level network administrators, network support, and help desk technicians with the knowledge and skills needed to install, configure, operate, and troubleshoot a small enterprise network. ICND2.  </p><p style="text-align:justify;">ICND2 v2.0 focuses on understanding redundant topologies, troubleshooting common networking issues, configuring EIGRP and multiarea OSPF in both IPv4 and IPv6, understanding WAN technologies, and becoming familiar with device management and Cisco licensing. The student will encounter more troubleshooting and more lab time than with the previous version of ICND2.</p>http://springhouse.com/course-catalog/ICND 212/4/2017 7:28:13 PM04129aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse45808ed5-bc2e-e411-ab11-00155d00bf00
Interconnecting Cisco Networking Devices Accelerated v3.0CCNAXInterconnecting Cisco Networking Devices Accelerated v3.0<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p> <p> <em>Interconnecting Cisco Networking Devices: Accelerated</em> (CCNAX), is a course consisting of ICND1 and ICND2 content in its entirety, but with the content merged into a single course. Overlapping content between ICND1 and ICND2 is eliminated and content is rearranged for the purpose of the course flow.</p><p style="text-align:justify;">This course teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, identifying basic security threats, understanding redundant topologies, troubleshooting common network issues, connecting to a WAN, configuring EIGRP and OSPF in both IPv4 and IPv6, understanding wide-area network technologies, and getting familiar with device management and Cisco licensing. Learner will encounter more troubleshooting, and more lab time than with the previous version of CCNAX.</p>http://springhouse.com/course-catalog/CCNAX1/9/2018 9:10:28 PM04163aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse7156260e-bd2e-e411-ab11-00155d00bf00
Implementing Cisco IP RoutingROUTEImplementing Cisco IP Routing<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco IP Routing (ROUTE) v2.0 is an instructor-led five day training course developed to help students prepare for Cisco CCNP certification. The ROUTE course is a component of the CCNP Routing and Switching curriculum.</p><p>This course is designed to provide professionals working with medium to large networks with the skills and knowledge required to incorporate advanced routing concepts when implementing scalability for Cisco routers that are connected to LANs and WANs.  Students will build upon the knowledge and skills from CCNA Routing and Switching and help expand competencies to plan, implement, and monitor a scalable routing network.</p><p>The overall design of the new ROUTE training is now heavily focused on lab-based learning.  Some older topics have been removed or simplified from ROUTE v1.0, while several new IPv6 routing topics have been added. The course content has been adapted to Cisco IOS Software Release 15 and technically updated.</p>http://springhouse.com/course-catalog/ROUTE1/9/2018 9:10:28 PM04323aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse8f73fcfc-3969-e411-9237-00155d0a1406
Implementing Cisco IP Switched NetworksSWITCHImplementing Cisco IP Switched Networks<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Switched Networks (SWITCH) v2.0 is a five-day instructor-led training course developed to help students prepare for Cisco CCNP certification. The ROUTE course is a component of the CCNP Routing and Switching curriculum. </p> <p>This course is designed to help learners create an efficient and expandable enterprise network by installing, configuring, and verifying network infrastructure equipment according to the Cisco Enterprise Campus Architecture.  Some older topics from Version 1 have been removed or simplified, while several new IPv6 routing topics have been added. The course content has been adapted to Cisco IOS Software Release 15 and technically updated. </p>http://springhouse.com/course-catalog/SWITCH1/9/2018 9:10:29 PM04324aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse426c2568-3a69-e411-9237-00155d0a1406
Troubleshooting and Maintaining Cisco IP NetworksTShootTroubleshooting and Maintaining Cisco IP Networks<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v2.0 is a five-day instructor-led training course developed to help students prepare for the Cisco CCNP certification. The TSHOOT course is a component of the CCNP Routing and Switching curriculum.</p><p>This course is designed to train network engineers on monitoring and troubleshooting routed and switched networks through extensive use of hands-on lab exercises.  The goal is to help network professionals gain the skills and knowledge needed to diagnose and resolve network problems quickly and effectively.  Some older topics have been removed or simplified from TSHOOT v1.0, while several new IPv6 routing topics have been added. The course content has been adapted to Cisco IOS Software Release 15 and technically updated. </p>http://springhouse.com/course-catalog/TShoot1/9/2018 9:10:29 PM04325aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse76b0c2b3-3a69-e411-9237-00155d0a1406
Configuring BGP on Cisco RoutersBGPConfiguring BGP on Cisco Routers<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>The Configuring BGP on Cisco Routers (BGP) v3.2 course provides students with in-depth knowledge of BGP, the routing protocol that is one of the underlying foundations of the Internet and new-world technologies such as Multiprotocol Label Switching (MPLS). This curriculum covers the theory of BGP, configuration of BGP on Cisco IOS routers, detailed troubleshooting information and hands-on exercises that provide students with the skills needed to configure and troubleshoot BGP networks in customer environments. Different service solutions in the curriculum cover BGP network design issues and usage rules for various BGP features preparing students to design and implement efficient, optimal and trouble free BGP networks.</p>http://springhouse.com/course-catalog/BGP12/4/2017 8:00:06 PM04342aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse3722e0df-959d-e411-a8aa-00155d0a1406
Implementing Cisco MPLSMPLSImplementing Cisco MPLS<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>The course will enable learners to gather information from the technology basics to advanced VPN configuration. The focus of the course is on VPN technology issues of MPLS from the Service Providers perspective and how to configure some of those features and functions in an existing routed environment. A basic introductory level of some of the more updated features and functions such as Traffic Engineering, Fast Reroute and Any Transport over MPLS (AToM) are introduced on a concept level only and the MPLS Traffic Engineering and other Features course should be taken for in depth learning of those topics.</p>http://springhouse.com/course-catalog/MPLS12/4/2017 8:00:19 PM04351aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseca45660a-999d-e411-a8aa-00155d0a1406
IPv6 Fundamentals, Design, and DeploymentIP6FDIPv6 Fundamentals, Design, and Deployment<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>The IPv6 Fundamentals, Design, and Deployment (IP6FD) v3.0 course is a five-day course aimed at providing network engineers and technicians that are working in the enterprise sector with the knowledge and skills that are needed to study and configure Cisco IOS Software IPv6 features. The course also provides an overview of IPv6 technologies, covers IPv6 design and implementation, describes IPv6 operations, addressing, routing, services, transition, and deployment of IPv6 in enterprise as well as service provider networks, and includes case studies useful for deployment scenarios.</p><p>This course has been Gold certified by IPv6 Forum. After successfully completing the course, candidates can include on their resumes that they have attended the IPv6 Forum Gold Certified course.</p>http://springhouse.com/course-catalog/IP6FD1/23/2017 7:16:42 PM02649aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse2cdeea60-80a1-e411-a8aa-00155d0a1406
Implementing Cisco IOS Network SecurityIINSImplementing Cisco IOS Network Security<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco IOS Network Security (IINS) v2.0 is a five-day instructor-led course that is presented by Cisco Learning Partners to end users and channel partner customers. The content focuses on the design, implementation, and monitoring of a comprehensive security policy, using Cisco IOS security features and technologies as examples. The course covers security controls of Cisco IOS devices as well as a functional introduction to the Cisco ASA adaptive security appliance. Using instructor-led discussion, lecture, and hands-on lab exercises, this course allows students to perform basic tasks to secure a small branch office network using Cisco IOS security features that are available through web-based GUIs (Cisco Configuration Professional) and the CLI on Cisco routers, switches, and ASA appliances.</p>http://springhouse.com/course-catalog/IINS1/9/2018 9:10:29 PM04336aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse72846c62-786a-e411-9237-00155d0a1406
Implementing Cisco Edge Network Security Solutions 1.0SENSSImplementing Cisco Edge Network Security Solutions 1.0<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Edge Network Security Solutions (SENSS) v1.0 is a newly created five-day instructor-led training (vILT) course is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP© Security) certification. Additionally, it is designed to prepare security engineers with the knowledge and hands-on experience to prepare them to configure Cisco perimeter edge security solutions utilizing Cisco Switches, Cisco Routers, and Cisco Adaptive Security Appliance (ASA) Firewalls. </p><p> </p><p>The goal of the course is to provide students with foundational knowledge and the capabilities to implement and managed security on Cisco ASA firewalls, Cisco Routers with the firewall feature set, and Cisco Switches. </p><p> </p><p>The student will gain hands-on experience with configuring various perimeter security solutions for mitigating outside threats and securing network zones. At the end of the course, students will be able to reduce the risk to their IT infrastructures and applications using Cisco Switches, Cisco ASA, and Router security appliance feature and provide detailed operations support for these products.</p>http://springhouse.com/course-catalog/SENSS1/9/2018 9:10:30 PM04354aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse959c3a2f-7ea1-e411-a8aa-00155d0a1406
Implementing Cisco Threat Control Solutions v1.5SITCSImplementing Cisco Threat Control Solutions v1.5<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Threat Control Solutions (SITCS) v1.0 is a newly created five-day instructor-led training course, which is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP© Security) certification. Additionally, it is designed to prepare security engineers with the knowledge and hands-on experience so that they can deploy Cisco's Next Generation Firewall (NGFW) as well as Web Security, Email Security and Cloud Web Security. </p><p>The goal of the course is to provide students with foundational knowledge and the capabilities to implement and managed security on Cisco ASA firewalls utilizing Cisco Next Generation product solution which integrates Cisco Prime Security Manager for managing identity policies. </p><p>The student will gain hands-on experience with configuring various advanced Cisco security solutions for mitigating outside threats and securing traffic traversing the firewall. At the end of the course, students will be able to reduce the risk to their IT infrastructures and applications using Cisco's Next Generation Firewall security appliance feature and provide operational support for Intrusion Prevention Systems, Email Security, and Web based security appliances.</p>http://springhouse.com/course-catalog/SITCS1/9/2018 9:10:31 PM04357aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalseee754fe0-7ea1-e411-a8aa-00155d0a1406
Implementing Cisco Secure Access Solutions 1.0SISASImplementing Cisco Secure Access Solutions 1.0<p>All Scheduled Dates are Guaranteed-to-Run!</p><p>All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?</p><p>HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.</p><p>Implementing Cisco Secure Access Solutions (SISAS) v1.0 is a newly created five-day instructor-led training (vILT) course is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP© Security) certification. Additionally, it is designed to prepare security engineers with the knowledge and hands-on experience so that they can deploy Cisco's Identity Services Engine and 802.1X secure network access. </p><p>The goal of the course is to provide students with foundational knowledge and the capabilities to implement and managed network access security by utilizing Cisco ISE appliance product solution. </p><p>The student will gain hands-on experience with configuring various advance Cisco security solutions for mitigating outside threats and securing devices connecting to the network. At the end of the course, students will be able to reduce the risk to their IT infrastructures and applications using Cisco's ISE appliance feature and provide operational support identity and network access control</p>http://springhouse.com/course-catalog/SISAS1/9/2018 9:10:30 PM04355aspxhttp://websource.springhouse.com/Lists/CRM Product List/AllItems.aspxFalse32bbee76-7ea1-e411-a8aa-00155d0a1406

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