TMS Operations and Management

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.






​This open enrollment hands-on course assists schedulers, technicians and engineers fully understand how to manage, operate, and maintain their Video TeleConferencing (VTC) network using the Cisco Telepresence Management Suite (TMS) in real-world environments. Students will be given many opportunities to complete hands-on exercises to reinforce all training topics.

Intended Audience

​Tier I through Tier III Technical staff and engineers responsible for scheduling, operating, managing and troubleshooting Video Conferencing networks using the Cisco TMS

At Completion

Day 1:

  • TMS Architecture & Installation
  • TMS Overview
  • System Management
  • Conference Scheduling
  • Conference Management

Day 2:

  • System Maintenance
  • System Troubleshooting
  • Phonebook Management
  • Reporting


  • Basic knowledge of Video TeleConferencing Operation and Configuration.
  • Prior knowledge of endpoint and MCU operations is desirable.

Exams & Certifications


Course Outline

A. Telepresence Management Suite (TMS) Architecture & Installation

  • Windows Server 2012
  • TMS Application
  • SQL Database
  • TMS eXchange Engine (TMS XE)


B. Managing Systems using TMS

  • Adding Systems
  • Configuring Systems
  • TMS Ticketing Service


C. Scheduling Calls Using TMS

  • New Booking
  • TMS User Portal
  • Ad Hoc Scheduling


D. Managing Live Conferences using TMS

  • Conference Control Center
  • Graphical Monitor
  • Map Monitor


E. Maintaining Systems using TMS

  • Upgrading Systems
  • Managing Dial Plans
  • Backing Up Systems


F. Troubleshooting Systems using TMS

  • System Navigator
  • Ticketing Service
  • Replacing Systems
  • Comparing Settings on Systems


G. Creating Phone Books using TMS

  • Phone Book Sources
  • Phone Books


H.Labs (Reinforcing and Competency Building Exercises)



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