Microsoft Teams

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.






Intended Audience

​This course is intended to help all users get started with Teams, use messages and channels, communicate in different ways, and customize Teams settings

At Completion

​By the end of class, students should be comfortable using the Teams app in their day-to-day workflow.


​Students should understand the basics of using a Windows-based computer and be comfortable using the keyboard, mouse, start menu, and an internet browser.

Exams & Certifications


​Student guide

Course Outline

  • Lesson 1: Getting Started

    • TOPIC A: Getting Started with Microsoft Teams
      • What is Microsoft Teams?
      • Launching Microsoft Teams
      • The Microsoft Teams Interface
      • Creating a New Team
      • Adding Members to Your Team
      • Changing Teams
      • Leaving a Team
      • Using Microsoft Teams Desktop and Mobile Apps
      • Activity 1-1: Getting Started with Microsoft Teams
    • TOPIC B: Using Channels
      • About Channels
      • Viewing Channels
      • Creating a Channel
      • Marking a Channel as a Favorite
      • Following and Unfollowing a Channel
      • Activity 1-2: Using Channels
    • TOPIC C: Posting Messages
      • Posting a Message
      • Expanding the Compose Box
      • Editing a Message
      • Replying to a Message
      • Adding Files to a Message
      • Deleting a Message
      • Activity 1-3: Posting Messages
    • TOPIC D: Microsoft Teams Associated Services
      • How files are stored (SharePoint Integration)
      • Associations with other services (e.g. Planner)
    • TOPIC E: Getting Help with Microsoft Teams
      • Using the Help Center
      • Using T-Bot
      • Viewing New Features
      • Viewing Keyboard Shortcuts
      • Using Slash Commands
      • Activity 1-4: Getting Help with Microsoft Teams
  • Lesson 2: Communicating in Channels

    • TOPIC A: Managing Messages
      • Identifying New Messages
      • Marking Messages as Read and Unread
      • Liking a Message
      • Saving a Message
      • Activity 2-1: Managing Messages
    • TOPIC B: Doing More with Messages
      • Using Mentions
      • Using Announcements
      • Viewing Your Activity
      • Searching in Teams
      • Activity 2-2: Doing More with Messages
    • TOPIC C: Managing Files in a Channel
      • Viewing Posted Files
      • Creating a New File
      • Uploading a File
      • Managing Files
      • Moving Files
      • Adding Cloud Storage
      • Activity 2-3: Managing Files in a Channel
    • TOPIC D: Using the Wiki
      • Viewing the Wiki
      • Creating Wiki Content
      • Creating Sections and Pages
      • Navigating Through the Wiki
      • Accessing Section Options
      • Accessing Page Options
      • Activity 2-4: Using the Wiki
  • Lesson 3: Using Other Communication Tools

    • TOPIC A: Using Chat (Part 1)
      • Starting a Chat
      • Replying to a Chat Message
      • Continuing a Chat
      • Adding Other Users to the Chat
      • Using Chat Message Features
      • Activity 3-1: Using Chat (Part 1)
    • TOPIC B: Using Chat (Part 2)
      • Scheduling a Meeting from a Chat Message
      • Starting Audio or Video Calls
      • Overview of Chat Tabs
      • Managing Chats
      • Activity 3-2: Using Chat (Part 2)
    • TOPIC C: Managing Meetings
      • Using the Meetings Tab
      • Using Agenda View
      • Scheduling a Meeting
      • Editing a Meeting
      • Joining a Meeting
      • Cancelling a Meeting
      • Activity 3-3: Managing Meetings
    • TOPIC D: Managing Files in Teams
      • Using the Files Tab in Teams
      • Viewing Files
      • Managing Files
      • Adding and Managing Cloud Storage
      • Activity 3-4: Managing Files in Teams
  • Lesson 4: Customizing Channels

    • TOPIC A: Customizing Channels
      • Renaming a Channel
      • Accessing the Channel Email Address and Link
      • Accessing the Team's SharePoint Page
      • Deleting a Channel
      • Activity 4-1: Customizing Channels
    • TOPIC B: Adding Tabs to a Channel
      • Adding a Tab
      • Using Tab Conversations
      • Renaming a Tab
      • Removing a Tab
      • Activity 4-2: Adding Tabs to a Channel
    • TOPIC C: Adding Connectors to a Channel
      • Adding a Connector
      • Changing Connector Settings
      • Changing Connector Accounts
      • Removing a Connector
      • Activity 4-3: Adding Connectors to a Channel
  • Lesson 5: Customizing Your Teams Experience

    • TOPIC A: Managing Your Teams Profile
      • Updating Your Profile Picture
      • Changing Your Status
      • Changing Your Teams Settings
      • Logging Out of Teams
      • Activity 5-1: Managing Your Teams Profile
    • TOPIC B: Managing Teams
      • Editing the Team
      • Accessing Advanced Team Settings
      • Managing Team Members
      • Managing Channels
      • Managing Settings
      • Managing Apps
      • Deleting the Team
      • Activity 5-2: Managing Teams
    • TOPIC C: Adding Apps and Bots
      • Opening the Store
      • Installing an App
      • Using Apps
      • Managing Apps
      • Removing Apps
      • Using Bots
      • Activity 5-3: Adding Apps and Bots



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