Cisco Prime Collaboration Assurance (PCA)

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.

 

 

 

 

Overview

​The Cisco Prime Collaboration Assurance (PCA) course teaches you how to effectively use the Cisco Prime Collaboration Assurance product, to manage Cisco Unified Communications. The focus of the course is to provide knowledge about and practice with Cisco Prime Collaboration Assurance functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams and completed calls. Cisco Prime Collaboration Assurance provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. It provides alerts and reports on service quality by monitoring active call streams and completed calls. Labs are available to reinforce what is discussed in the lecture.

Intended Audience

This course is for Cisco Unified Communications administrators who monitor a Cisco Unified Communications infrastructure device using Cisco Prime Collaboration Assurance.

System administrators who manage Cisco Prime Collaboration Assurance servers and prepare the network devices for network management services should also take the class.

The following are the primary audience for this course:

  • Cisco Unified Communications administrators
  • Network administrators
  • Cisco Prime Collaboration system administrators
  • Cisco Unified Communications system integrators, professional services, and consultants

At Completion


Prerequisites

The following are the prerequisites for this course:

  • Understanding of network management concepts: Simple Network Management Protocol (SNMP), MIBs, and so on)
  • Internet web browser usability knowledge
  • TCP/IP networking
  • Basic Cisco router and switch configuration, including Switched Port Analyzer (SPAN) ports and IP servicelevel agreements (SLAs)
  • Basic understanding of Cisco Unified Communications architecture
  • Basic Cisco Unified Communications Manager administration

Exams & Certifications


Materials


Course Outline

Introduction

  • Lesson 1: What Is Unified Communications?
  • Lesson 2: Managing Unified Communications
  • Lesson 3: Cisco Prime Collaboration Overview  

 

Assuring Serviceability Using Cisco Prime Collaboration Assurance

  • Lesson 1: Getting Started
  • Lesson 2: Inventory Management
  • Lesson 3: Monitoring the Cisco Unified Communications Network
  • Lesson 4: Fault Management
  • Lesson 5: Diagnostic Tests
  • Lesson 6: Reports Including Analytics
  • Lesson 7: Notification of Faults and Events
  • Lesson 8: Fine-Tuning of Polling and Threshold Settings

 

Assuring Call Quality Using Cisco Prime Collaboration Assurance

  • Lesson 1: Overview
  • Lesson 2: Getting Started
  • Lesson 3: Reports

 

 

Cisco Prime Collaboration Assurance (PCA)http://springhouse.com/course-catalog/PCACisco Prime Collaboration Assurance (PCA)

Get More Information
Name:

Phone:  

Email:  

Comments:

Help us prove you're not a robot:
 

 ‭(Hidden)‬ Catalog-Item Reuse

Microsoft Gold Partner

PMI R.E.P.

AXELOS Limited

The Microsoft Gold CPLS logo is a mark of Microsoft, Inc.

The PMI R.E.P. logo is a mark of the Project Management Institute, Inc.

ITIL® is a registered trade mark of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a registered trade mark of AXELOS Limited
Accredited course material is property of ITSM Academy.

Connect with us

Springhouse Education & Consulting Services

Corporate HQ:Eagleview Corporate Park
707 Eagleview Boulevard
Suite 207
Exton, PA 19341

610-321-3500 - info@springhouse.com