Customer Immersion Experience

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.

 

 

 

 

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Overview

Customer Immersion Experiences (CIE) are hands-on opportunities for business managers and directors to test-drive technology solutions to improve the efficiency and effectiveness of their teams. These unique and free sessions, led by Springhouse subject-matter experts, will allow you the time to explore the showcased solution and put you on the path to improve effectiveness. After the overview, a Solution Specialist can provide de­tails about integration, implementation, mentor­ing and in-depth training.

CIEs are open-enrollment events; registration is required. Springhouse can also schedule private engagements for clients with groups of five people or more. Call 610-321-3500 for details. 

(Topics and dates are subject to change if a scheduling conflict occurs, if a more compelling topic is selected, or if demand is low.) 

CIE Topic Descriptions 


Microsoft SharePoint:
SharePoint empowers teamwork with dynamic and productive team sites through the sharing of files, data, news, and resources. Learn how SharePoint can support effortless and secure collaboration with people inside and outside your organization. View available Microsoft SharePoint courses

Microsoft Teams: In business, it is critical to stay organized, have access to information, and provide an open channel for communication. Microsoft Teams is a shared workspace where you can chat, share, and work with interconnected apps. Review our Microsoft Teams course

Microsoft Flow & PowerApps: Flow streamlines repetitive tasks into automated workflows. PowerApps allows you to build apps with a user-friendly point-and-click approach to design. Springhouse will combine these two Microsoft solutions into a single CIE. Request Microsoft Flow and/or PowerApps training. 

Microsoft's Suite of Project Management Tools: A PMP-credentialed instructor will introduce you to all the Microsoft project management tools, such as Planner, SharePoint Online, Project Professional, and Project Online, so you can identify the right application for your project. View available Project Management courses

Microsoft Power BI: Power BI is a cloud-based business analytics tool that delivers insights to enable fast, informed decisions. Springhouse will introduce you to Power BI’s solutions for analyzing, strategizing and reporting data. View available Microsoft Power BI courses

Business Analysis (BA) Springhouse will provide an overview of Business Analysis and the process of identifying needs and determining solutions. Solutions may include software-systems development, process improvement, organizational change or strategic planning, and policy development. Inquire about our Business Analysis offerings

Agile Leadership Overview: Agile is a management ideology that reduces re-work by balancing flexibility with control to establish more efficient products for customers. Springhouse will discuss the leader’s role in agile planning and provide an end-to-end overview of concepts, values, principles, and practices. Enroll in an upcoming Agile Leadership Overview.

Scrum: Scrum is a framework for reaching an identified business goal by emphasizing daily communication and agile planning, proven to be effective in the IT field and product development. This CIE conference will be led by a panel of Scrum Master instructors. View available Scrum certification courses.

ITIL®: ITIL® is a globally accepted set of practices for IT service management (ITSM) that focuses on aligning IT services with business needs – costs, quality, and resources. ITIL makes sure everyone is working off the same plan. ITIL 4 - the most recent release of ITIL® - was launched in February 2019 and takes into account the 4th industrial revolution. View available ITIL certification courses.

Intended Audience

This event is ideal for business managers and directors looking to improve the efficiency and effectiveness of their teams.


At Completion

​Participants will have a minimum of one "ah-ha" moment and will leave with multiple concepts of how one or more Microsoft application or Microsoft service features can be applied to a business need or challenge.


Prerequisites

​There is no pre-requisite to participate in this workshop


Exams & Certifications

​There are no associated certifications


Materials

​There are no associated materials


Course Outline

This is a non-traditional learning engagement. Participants are encourage to discuss challenges, productivity pain points, and even personal point of frustration experienced throughout the workday.

 

 

Customer Immersion Experiencehttp://springhouse.com/course-catalog/O365CIECustomer Immersion Experience

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 ‭(Hidden)‬ Catalog-Item Reuse

Microsoft Gold Partner

PMI R.E.P.

AXELOS Limited

The Microsoft Gold CPLS logo is a mark of Microsoft, Inc.

The PMI R.E.P. logo is a mark of the Project Management Institute, Inc.

ITIL® is a registered trade mark of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a registered trade mark of AXELOS Limited
Accredited course material is property of ITSM Academy.

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Springhouse Education & Consulting Services

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Exton, PA 19341

610-321-3500 - info@springhouse.com