Microsoft Outlook 2010 - Level 1

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You will compose and send email, schedule appointments and meetings, manage contact information and tasks, use notes, and create journal entries.

Intended Audience

This course is intended for people with a basic understanding of Microsoft Windows, and who need to learn how to use Microsoft Outlook 2010 to compose and send email, schedule appointments and manage contact information.

At Completion

Upon successful completion of this course, students will be able to: 
  • familiarize themselves with the Outlook interface. 
  • compose email messages by using Outlook. 
  • send and receive email messages using Outlook. 
  • organize email messages into folders. 
  • manage contacts and contact information. 
  • schedule appointments using Outlook. 


Prospective students should be familiar with using personal computers (basic typing skills are recommended). They should be comfortable in the Windows environment and be able to use Windows to manage information on the computer. Specifically, they should be able to launch and close programs; navigate to information stored on the computer; and manage files and folders. 

Exams & Certifications

This course is one of a series of course titles that addresses Microsoft Certified Application Specialist (Microsoft Business Certification) skill sets. The Microsoft Certified Application Specialist program is for individuals who use Microsoft’s business desktop software and who seek recognition for their expertise with specific Microsoft products. Certification candidates must pass one or more proficiency exams in order to earn Microsoft Certified Application Specialist certification.



Course Outline

Lesson 1: Getting Started with Outlook

Topic 1A: Identify the Components of the Outlook Interface 
Topic 1B: Identify the Outlook Ribbon 
Topic 1C: Customize the Outlook Environment 
Topic 1D: Identify the Tabs and Commands in the Outlook Message Form 
Topic 1E: Use Outlook Help 

Lesson 2: Composing Messages

Topic 2A: Create an Email Message 
Topic 2B: Format a Message 
Topic 2C: Check Spelling and Grammar 
Topic 2D: Attach a File 
Topic 2E: Enhance an Email Message 

Lesson 3: Sending and Receiving Messages Using Outlook

Topic 3A: Send an Email Message 
Topic 3B: Read an Email Message 
Topic 3C: Reply to and Forward an Email Message 
Topic 3D: Print an Email Message 
Topic 3E: Delete an Email Message 

Lesson 4: Organizing Messages

Topic 4A: Manage Email Messages 
Topic 4B: Move Email Messages into Folders 
Topic 4C: Open and Save an Attachment 

Lesson 5: Managing Contacts

Topic 5A: Add a Contact 
Topic 5B: Sort Contacts 
Topic 5C: Find the Geographical Location of a Contact 
Topic 5D: Update Contacts 

Lesson 6: Scheduling Appointments

Topic 6A: Explore the Outlook Calendar 
Topic 6B: Schedule an Appointment 
Topic 6C: Edit Appointments 
Topic 6D: Print the Outlook Calendar 




Microsoft Outlook 2010 - Level 1 Outlook 2010 - Level 1

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