ITIL® Overview

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.






​ITIL Overview is effective in both introducing the IT Infrastructure Library® (ITIL®) and IT Service Management (ITSM) Best Practices. The goal of this course is to promote awareness, seek buy-in and introduce a shared vocabulary. The Workshop is comprehensive enough that staff who don't require Foundation training will receive the most important fundamental concepts and terminology.

Intended Audience

​Staff, Management and Key Business Customers interested in learning more about ITIL and ITSM

At Completion


Exams & Certifications


Course Outline

At the end of this four (4) hour workshop, learners will be equipped to:

  • Discuss the need for IT Service Management in an IT organization
  • Recall the major processes as covered in the ITIL Best Practices
  • Recognize the benefits of ITIL and ITSM for an organization



ITIL® Overview® Overview

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AXELOS Limited

The Microsoft Gold CPLS logo is a mark of Microsoft, Inc.

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ITIL® is a registered trade mark of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited
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Springhouse Education & Consulting Services

Corporate HQ:Eagleview Corporate Park
707 Eagleview Boulevard
Suite 207
Exton, PA 19341

610-321-3500 -