DevOps Overview

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.






​DevOps Overview is a short 4-hour course providing an introduction to DevOps, the cultural phenomenon that is enabling organizations to develop, deploy and operate quality software faster to meet business needs. This course introduces you to the goals, objectives, benefits, achievements and practices in a DevOps environment. The course also addresses the relationship between DevOps and service management frameworks such as ITIL.

Intended Audience

  • ​Software developers, engineers, managers, consultants or anyone involved in application development
  • IT Operations teams, management, professionals and consultants
  • Managed service providers
  • Service Management process owners, process managers and consultants
  • IT professionals working within, or about to enter, an Agile environment
  • Senior Managers who want to understand the benefits of adopting a DevOps culture
  • Business stakeholders interested in learning about DevOps

At Completion

  • ​Understood the business value of improving the flow between Dev and Ops
  • Acquired a high level understanding of DevOps including cultural, practical and automation aspects
  • Discussed the benefits and results realized by organizations adopting DevOps
  • Explored the relationship between DevOps, Agile, Lean and service management
  • Gained insight into preliminary steps for building a DevOps environment



Exams & Certifications

Project Management Institute (PMI®) Professional Development Units:

ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 4 contact hours or PDUs upon completion of this course.


  • Four (4) hours of instructor led training and exercise facilitation
  • Learner Manual (excellent post-class reference)
  • DevOps Reference Card
  • Participation in unique assignments designed to apply concepts
  • Participation in our in-class GAME ON! An Interactive Learning Experience®
  • Learner Personal Action Plan
  • Access to additional sources of information and communities

Course Outline



DevOps Overview Overview

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AXELOS Limited

The Microsoft Gold CPLS logo is a mark of Microsoft, Inc.

The PMI R.E.P. logo is a mark of the Project Management Institute, Inc.

ITIL® is a registered trade mark of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited
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Accredited course material is property of ITSM Academy.

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