Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.
The Information Technology Infrastructure Library (ITIL)® is a set of best practices that may be used mto deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from over a decade of work and experience by thousands of IT professionals world-wide, earning for it the status as de facto world standard for IT service management best practices.
ITIL 2011 is the latest evolution of ITIL. ITIL Awareness is an important first step when beginning to consider the implementation of ITIL and an effective, efficient component of an ITIL implementation program.
ITIL® is a registered trade mark of AXELOS Limited.
The primary audience for this course is as follows:
7-Step Improvement Process
The PMI R.E.P. logo is a mark of the Project Management Institute, Inc.The Microsoft Gold CPLS logo is a mark of Microsoft, Inc.
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