Writing Effective Email

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Effective e-mail communication requires many traditional business writing skills, but there are special considerations as well. This seminar discusses the differences between e-mail and traditional business documents and presents strategies for ensuring clear, readable e-mail. Examples and exercises provide hands-on practice. Participants are invited to send samples of their on-the-job writing for confidential feedback and receive the Writing Center's manual, Writing Effective E-Mail.

Intended Audience


At Completion

Participants learn how to:

  • Follow e-mail etiquette.
  • Avoid the ten most common e-mail mistakes.
  • Ensure the clarity and focus of each message.
  • Begin and end e-mail effectively. Grab the readers' attention and ensure that they understand next steps.
  • Organize e-mail logically. Place information for greatest impact.
  • Translate technical language for non-technical readers.
  • Ensure professional presentation. Answer common questions about e-mail presentation, for example, "How informal can I be?"



Exams & Certifications



Course Outline




Writing Effective Emailhttp://springhouse.com/course-catalog/Effect_EmailWriting Effective Email

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