Cisco CCIE Collaboration Certification ILT Training

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.






​Cisco CCIE Collaboration Certification ILT Training an intense 5 day class aimed at helping you pass the CCIE Collaboration Lab Exam. 

Our goal is not to lecture at you all day long.  Candidates will spend 50% of each day on their own rack of dedicated equipment performing challenging lab tasks that will help you pass the exam. The instructor will ensure that you are able to configure the steps involved in completing the exercises each and every day. The focus is on helping you understand not just the 'how to' but the 'why' when considering each step.

The equipment and lab setup is identical to what you will find in the CCIE Collaboration lab exam. The servers used in class are capable of running all of the virtual machines, and use ISR-G2 gateways with PVDM3 modules, 9971 and 7965 phones. Our goal is to make the transition from the practice environment to the actual environment as seamless as possible. This is very important to help you gather the speed required to succeed in the grueling exam.

Intended Audience

At Completion


​Candidates should have extensive hands-on experience with at least 70% of the CCIE Collaboration Lab blueprint.

Exams & Certifications


Course Outline

​Campus Infrastructure

  • NTP
  • VLAN
  • CDP
  • DHCP
  • TFTP


UCM Fundamentals

  • Phone registration
  • Phone customization
  • End Users and LDAP integration
  • Codec and CAC
  • Video setup
    • VCS SIP Trunk
  • Call routing
    • MGCP and H323 gateway
    • 911 and DID
    • + dial
    • TEHO
    • H323 ICT
    • SIP Trunking
    • RTMT and SIP
    • SIP Early Offer
    • CUBE
    • Intercluster Lookup Service
    • SAF/CCD
  • UCM features
    • Extension Mobility
    • EMCC
    • Unified Mobility and SNR/MVA
  • Media Resources
    • Video Conferencing
    • Transcoding
    • MOH
    • Media Resource Management
    • RSVP
    • Inter-cluster RSVP with SIP Preconditions
  • High Availability
    • SRST


UCME Fundamentals

  • SCCP phone registration
    • Octo line and Huntstop
  • SIP phone registration
  • Phone customization
  • CME features
    • Extension Mobility
    • SNR
    • BLF Presence
    • Intercluster Presence
  • CME call routing
    • SIP trunking
    • CUBE



  • Classification and Marking
  • Ingress Queuing and WTD
  • Scheduling
  • Egress Queuing and WTD



  • CUE integration with CME using CLI
  • CUE MWI options
  • CUE GUI setup
  • CUC SIP integration with UCM
  • CUC SCCP integration with UCM
  • Importing Users
  • VisualVoicemail
  • Call Handler



  • Agent setup
  • CTI setup
  • RM setup
  • Prompt Management
  • Spoken Name Upload
  • Scripting



  • UCM and IMP integration
  • Jabber- softphone
  • Jabber- deskphone control
  • Jabber integration with voicemail
  • Video calling to 9971
  • IMAP
  • REST
  • IMP Federation
  • XML File customization



Cisco CCIE Collaboration Certification ILT Training ILTCisco CCIE Collaboration Certification ILT Training

Get More Information




Help us prove you're not a robot:

 ‭(Hidden)‬ Catalog-Item Reuse

Microsoft Gold Partner


AXELOS Limited

The Microsoft Gold CPLS logo is a mark of Microsoft, Inc.

The PMI R.E.P. logo is a mark of the Project Management Institute, Inc.

ITIL® is a registered trade mark of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a registered trade mark of AXELOS Limited
Accredited course material is property of ITSM Academy.

Connect with us

Springhouse Education & Consulting Services

Corporate HQ:Eagleview Corporate Park
707 Eagleview Boulevard
Suite 207
Exton, PA 19341

610-321-3500 -