Award-Winning Customer Service

Our classes are always live and instructor led from our Exton, PA or EPIC Partner locations. Springhouse AnywhereLive options require Internet Access. Select classes are Guaranteed to Run (GTR). View our complete schedule policies.

 

 

 

 

Overview

Learning to anticipate and satisfy the needs of your clients and potential clients in a consistent and dependable manner.

Intended Audience

This class is for students who want to improve their communications skills and develop better relationships and techniques with their customers and colleagues.

At Completion

Students will have tools to satisfy their customer’s needs, learn new skills for professional growth, increase their confidence and be more effective with solving customer’s problems.

Prerequisites

 

Exams & Certifications

Certificate prepared by Springhouse

Materials

There will be hand-outs provided by Springhouse

Course Outline

  • What is Outstanding Customer Service?
  • How to Meet Customers' Needs
  • Customer Service Stress
  • Effective Communication Skills
  • Telephone and e-mail etiquette

 

 

Award-Winning Customer Servicehttp://springhouse.com/course-catalog/CUST_SVCAward-Winning Customer Service

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Springhouse Education & Consulting Services

Corporate HQ:Eagleview Corporate Park
707 Eagleview Boulevard
Suite 207
Exton, PA 19341

610-321-3500 - info@springhouse.com