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This course explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes:
This course is intended for individuals or anyone that plans to implement, use, maintain, or support Microsoft CRM in their organization. The class is targeted toward service schedulers, administrators, office managers, CEO's, and consultants who want to understand the technical aspects of Microsoft CRM and gain foundational knowledge of the application functionality.
Upon successful completion of this course, students will be able to:
MB2-868 : Microsoft Dynamics CRM 2011 Applications
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