Cisco Jabber Deployment

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The Cisco Jabber Deployment course is a two-day instructor-led course that will prepare Cisco Unified Communications administrators to configure CUCM and IM&P servers, Microsoft Active Directory, and networking components such as DNS in preparation for deployment of Cisco Jabber. In addition, Cisco Mobile and Remote Access (MRA also known as Expressway) is deployed and configured allowing external endpoints to register to CUCM.

Intended Audience

​Unified Communications administrators who are responsible for the planning and deployment of Cisco Jabber

At Completion


​Working knowledge of CUCM and familiarity with Microsoft Active Directory and DNS

Exams & Certifications


Course Outline

Module 1: Cisco Jabber Overview

  • Lesson 1: Features and Capabilities
  • Lesson 2: Unified Communications Architecture for Jabber Deployment (CUCM, IM&P)
  • Lesson 3: DNS Interaction
  • Lesson 4: Integration with Unity Connection, Microsoft Active Directory and Microsoft Exchange

Module 2: Requirements for Jabber Deployment

  • Lesson 1: CUCM and IM&P Requirements
  • Lesson 2: DNS and Active Directory Requirements
  • Lesson 3: Certificate Exchange

Module 3: Configuring Active Directory for Jabber Deployment

  • Lesson 1: DNS
  • Lesson 2: SIP Proxy Address
  • Lesson 3: Photos

Module 4: Configuring Cisco Unified Communications Manager for Jabber Deployment

  • Lesson 1: Server FQDN Requirements
  • Lesson 2: SIP IM&P Trunk / Publish Trunk
  • Lesson 3: LDAP Integration
  • Lesson 4: Deploying Client Services Framework Devices
  • Lesson 5: Device Associations with End Users

Module 5: Configuring IM&P for Jabber Deployment

  • Lesson 1: Integration with CUCM
  • Lesson 2: Intercluster Peering

Module 6: Deploying Services and Service Profiles in CUCM

Module 7: Installing Cisco Jabber

Module 8: Configuring CUCM for URI Dialing using Jabber Clients

Module 9: Unity Connection Integration for Visual Voicemail 

Module 10: Microsoft Exchange Calendar Integration

Module 11: Deploying Mobile and Remote Access (Expressway) for External Jabber Clients


  • Lab 1: Configuring DNS and Active Directory for Jabber Deployment
  • Lab 2: Configuring CUCM for IM&P Integration
  • Lab 3: Deploying CSF Devices and End User Device Association
  • Lab 4: Configuring IM&P for CUCM Integration
  • Lab 5: Deploying Services and Service Profiles
  • Lab 6: Jabber Installation
  • Lab 7: Configuring Cisco Unity Connection for Visual Voicemail
  • Lab 8: Configuring Microsoft Exchange Calendar Integration
  • Lab 9: Exploring Jabber Desktop Features
  • Lab 10: Configuring Mobile and Remote Access (Expressway)



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