Cisco Collaboration Update 10.5

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CCRS10.5 is a two-day, instructor-led course intended to give administrators and engineers hands-on experience with Cisco collaboration version 10.5 systems including Cisco Unified Communications Manager (CUCM), Cisco Instant Messaging and Presence (IM&P), Cisco Unity Connection (CUC), and the current version of Cisco Video Communications Server (VCS) deployed as Mobile and Remote Access (MRA) also known as Expressway. This course is lab-intensive and students must have significant experience with previous versions of CUCM, CUC and Presence (IM&P) to attend.

The course will begin with an overview of the enhancements made to the major components of Cisco’s Collaboration Systems since version 8.0. Then students will implement many of the most popular new features in CUCM including streamlined deployment of new devices, enhancements to CUCM dial plan, and major intercluster services. Next students will deploy Unified Messaging and Video Messaging via Cisco Unity Connection. Integration of CUCM and IM&P v10.5 and deployment of Jabber 9.7 rounds out the exploration of core Cisco collaboration components. Finally, students will explore and configure Mobile and Remote Access/Expressway allowing devices external to the collaboration network to register to CUCM and gain access to enterprise collaboration services.

Intended Audience

​Engineers and administrators currently using an earlier version of Cisco Unified Communications Manager and need to become familiar with CUCM v10 features

At Completion


​Previous experience with CUCM

Exams & Certifications


Course Outline

​Module 1: What’s new in Cisco Collaboration

  • Lesson 1: New features in CUCM 8.6/9.x/10.x
  • Lesson 2: New v10.x Collaboration Architecture
  • Lesson 3: New capabilities in Unity Connection v9.x/v10.x
  • Lesson 4: Overview of Jabber capabilities and architecture in a Cisco CSR v10.x Environment

Module 2: Cisco Unified Communications Manager

  • Lesson 1: Deployment of devices and users using Universal Device Templates/Universal Line Templates/Feature Group Templates
  • Lesson 2: Deployment of devices and users using the Self-Provisioning IVR
  • Lesson 3: SIP URI Call Routing
  • Lesson 4: Enterprise Alternate Numbers / E.164 Alternate Numbers
  • Lesson 5: Implementing EMCC for Intercluster Services
  • Lesson 6: Implementing Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR)
  • Lesson 7: Implementing Deterministic Codec Selection
  • Lesson 8: Implementing Enhanced Locations-Based CAC
  • Lesson 9: Implementing Intercluster Locations-Based CAC
  • Lesson 10: Additional New Features

Module 3: Cisco Unity Connection

  • Lesson 1: Networking of Unity Connection Locations
  • Lesson 2: Deployment of Unified Messaging
  • Lesson 3: Deploying Video Messaging using Cisco Media Sense
  • Lesson 4: Additional New Features:

Module 4: Cisco Unified IM and Presence

  • Lesson 1: Configuring CUCM and IM&P Integration
  • Lesson 2: Deploying Cisco Jabber
  • Lesson 3: Multi-Cluster Deployments

Module 5: Cisco Video Communications Server (VCS) and Mobile Remote Access (MRA)/Expressway

  • Lesson 1: VCS and MRA/Expressway Architecture
  • Lesson 2: VCS/MRA Requirements: Certificates, Domains, DNS, Firewalls
  • Lesson 3: Dial Plan Configuration in CUCM and MRA/Expressway
  • Lesson 4: Enabling Devices for MRA/Expressway Access


  • Lab 1: Deploying Users and Devices using UDT/ULT/FGT
  • Lab 2: Deploying the Self-Service IVR and Devices and Users via the Self-Service IVR
  • Lab 3: Configuring Users for SIP URIs and Enterprise Alternate Numbers/E.164 Alternate Numbers
  • Lab 4: Deploying EMCC for Intercluster Services
  • Lab 5: Deploying ILS and GDPR
  • Lab 6: Deploying Intra-cluster and Intercluster Enhanced Locations-Based CAC with Deterministic Codec Selection
  • Lab 7: Implementing Multiple Local Route Groups
  • Lab 8: Implementing Native Call Queuing for Hunt Pilots
  • Lab 9: Deploying Unified Messaging
  • Lab 10: Deploying Video Messaging using Media Sense
  • Lab 11: Integrating CUCM and IM&P Servers
  • Lab 12: Deploying Services and Service Profiles for Presence clients
  • Lab 13: Deploying CSF Devices and Jabber Clients with Voicemail Access
  • Lab 14: Configuring IM&P Inter-cluster Peering
  • Lab 15: Exploring MRA (Expressway-C and Expressway-E) Traversal Zone Configuration
  • Lab 16: Implementing a Dial Plan in MRA/Expressway to synchronize with ILS and the CUCM Dial Plan
  • Lab 17: Using Collaboration Features via Cisco MRA/Expressway



Cisco Collaboration Update 10.5 Collaboration Update 10.5

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