Integrating Cisco Unified Communications Applications

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87c8cff9-cfc2-e611-9f95-00155d0a14062017-07-31T08:00:00Z3495.00000000000159:00 AM6:00 PMExton87c8cff9-cfc2-e611-9f95-00155d0a1406

Overview

All Scheduled Dates are Guaranteed-to-Run!

All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?

HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.

Integrating Cisco Unified Communications Applications (CAPPS) teaches learners the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager.

Intended Audience

  • Network Administrators, Network Engineers, and Systems Engineers
  • Anyone who has their CCNA Voice Certification and/or is working towards their CCNP Voice Certification

At Completion

After completing this course, students will be able to:

  • Describe voice-mail integration options and requirements
  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement voice-mail networking using VPIM
  • Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge: 

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Knowledge gained from attending authorized prerequisite Cisco courses: ICND 1 & ICND 2 or CCNA Bootcamp, ICOMM, CVOICE, and CIPT 1

Exams & Certifications

CAPPS is part of the CCNP Voice Certification.  Cisco Certified Network Professional Voice (CCNP Voice) validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.


Materials


Course Outline

Module 1: Introduction to Voice Mail

  • Lesson 1: Voice-Mail Integration Overview
  • Lesson 2: General Requirements for Voice-Mail Integration

 

Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

  • Lesson 1: Integrating with Cisco Unified Communications Manager
  • Lesson 2: Configuring the Cisco Unity Connection System
  • Lesson 3: Using Cisco Unity Connection Partitions and Search Spaces
  • Lesson 4: Implementing Cisco Unity Connection Call Management
  • Lesson 5: Configuring Cisco Unity Connection Users
  • Lesson 6: Monitoring and Troubleshooting Cisco Unity Connection

 

Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

  • Lesson 1: Understanding Cisco Unity Express
  • Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Lesson 3: Configuring the Cisco Unity Express System
  • Lesson 4: Configuring Cisco Unity Express Users 
  • Lesson 5: Understanding Cisco Unity Express AutoAttendant
  • Lesson 6: Troubleshooting Cisco Unity Express

 

Module 4: Voice Profile for Internet Mail Implementations

  • Lesson 1: Understanding VPIM
  • Lesson 2: Implementing VPIM in Cisco Unity Connection
  • Lesson 3: Implementing VPIM in Cisco Unity Express

 

Module 5: Cisco Unified Presence Implementation

  • Lesson 1: Understanding Cisco Unified Presence
  • Lesson 2: Understanding Cisco Unified Presence Components and Communication Flows
  • Lesson 3: Integrating Cisco Unified Presence
  • Lesson 4: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Lesson 5: Verifying and Troubleshooting Tools for Cisco Unified Presence Components

Labs:

  • Lab 2-1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lab 2-2: Configuring Cisco Unity Connection System Settings
  • Lab 2-3: Implementing Cisco Unity Connection Partitions and Search Spaces
  • Lab 2-4: Implementing Cisco Unity Connection Call Management
  • Lab 2-5: Configuring Cisco Unity Connection Users
  • Lab 2-6: Troubleshooting Cisco Unity Connection 
  • Lab 3-1: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Lab 3-2: Configuring Cisco Unity Express System Settings
  • Lab 3-3: Configuring Cisco Unity Express Users
  • Lab 3-4: Implementing Cisco Unity Express AutoAttendant
  • Lab 3-5: Troubleshooting Cisco Unity Express 
  • Lab 4-1: Implementing VPIM in Cisco Unity Connection and Cisco Unity Express
  • Lab 5-1: Integrating Cisco Unified Presence with Cisco Unified Communications Manager
  • Lab 5-2: Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
  • Lab 5-3: Troubleshooting and Verifying Cisco Unified Presence Components 

 

 

Integrating Cisco Unified Communications Applicationshttp://springhouse.com/course-catalog/CAPPSIntegrating Cisco Unified Communications Applications

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