Administering Cisco Unified Communications Manager and Unity Connection

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Overview

All Scheduled Dates are Guaranteed-to-Run!

All of the classes are taught from our Exton facility utilizing High-Definition Instructor Led Training (HD-ILT). What exactly is HD-ILT?

HD-ILT™ is the world’s first distance training system utilizing state-of-the-art, life-size high-definition video & audio combined with patented remote lab access. This unique combination provides students with live training and the same experience as if they were actually in the classroom with the instructor.

Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.x.  All SLI Labs are using CUCM 9.x.   

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. 

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor's pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.  

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

Intended Audience

The primary audiences for this course are:

  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff

The secondary audience includes:


At Completion


Prerequisites

​To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Exams & Certifications


Materials


Course Outline

Module 1: Introduction to IP Telephony

Lesson 1: Exploring IP Telephony

  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications

 

Lesson 2: Describing Deployment Models

  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options

 

Lesson 3: Understanding Advanced Multisite Features

  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover

 

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager

  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability 
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface

 

Lesson 2: Examining Basic Server Configuration

  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters

 

Lesson 3: Describing Multilevel Administration

  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups

 

Lesson 4: Configuring DRS Backup and Restore Procedures

  • DRS Backup Procedures
  • DRS Restore Procedures

 

Module 3: User Administration

Lesson 1: Understanding User Configuration

  • Understanding User Management
  • Configuring Users

 

Lesson 2: Using the User Web Pages

  • Understanding the User Web Pages
  • Using the User Web Pages

 

Module 4: Exploring Phone Registration and Cisco Unified IP Phones 

Lesson 1: Configuring System Parameters

  • Cisco Unified CM Configuration   
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing

 

Lesson 2: Supporting Cisco Unified IP Phones

  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates

 

Lesson 3: Exploring Phone Registration and IP Phone Communications

  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration

 

Lesson 4: Utilizing the Bulk Administration Tool (BAT)

  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS

 

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity

  • Organizational Dial Plan
  • Trunks
  • Gateways

 

Lesson 2: Creating Route Plans

  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing

 

Module 6: Route Filters and Digit Manipulation

Lesson 1: Configuring Translation Patterns and Route Filters

  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters

 

Lesson 2: Implementing Digit Manipulation

  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report

 

Module 7: Class of Control

Lesson 1: Defining Class of Control

  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application

 

Lesson 2: Using Class of Control Features

  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach

 

Lesson 1: Defining Media Resources

  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator

 

Lesson 2: Exploring Media Resource Management

  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs

 

Module 9: Features and Services

  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy

 

Lesson 2: Exploring Hunt Groups

  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding

 

Lesson 3: Describing Phone Services

  • Cisco IP Phone Services
  • Cisco Phone Services Configuration

 

Labs for ACUCM:

  • Lab 2-1: Performing General Administration
  • Lab 2-2: Configuring Basic Settings
  • Lab 2-3: Backing Up and Restoring a Publisher
  • Lab 3-1: Creating and Associating Users
  • Lab 4-1: Configuring the System to Support Cisco IP Phones
  • Lab 4-2: Using the Cisco Unified Communication Manager BAT
  • Lab 5-1: Configuring Basic Dial Plan Elements
  • Lab 6-1: Configuring Complex Dial Plan Elements
  • Lab 6-1: Implementing Calling Privileges and Restrictions
  • Lab 8-1: Configuring Media Resources
  • Lab 9-1: Configuring User Features
  • Lab 9-2: Configuring Hunt Groups and Call Coverage

 

AUC Course Outline:

Module 1: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection

  • Understanding Cisco Unity Connection
  • Cisco Unity Connection Integration
  • Active-Active, High-Availability Deployment
  • Digital Networking Deployment Model

 

Lesson 2: Navigating Cisco Unity Connection

  • Accessing Cisco Unity Connection
  • Logging into Cisco Unity Connection Applications
  • Cisco Unified Serviceability and Cisco Unity Connection Serviceability
  • Cisco Unity Connection Administration
  • Port Configuration for Telephony Integration
  • General Configuration

 

Lesson 3: Understanding Call Handlers, Users, and Call Flow

  • Call Processing
  • Default Call Handlers
  • Handlers—Function and Purpose
  • Default Call Handler Flow
  • Call Handler Configuration
  • Incoming Call Flows
  • Cisco Unity Connection Incoming Call Flow
  • Message Retrieval
  • Incoming Call Processing Components
  • Call Routing—Direct or Forwarded
  • Call Routing—Direct
  • Call Routing—Forwarded
  • Configuration of Users
  • Implementation of Call Routing
  • Implementation of Call Routing—Direct
  • Implementation of Call Routing—Forwarded
  • Directory Handlers
  • Directory Handlers Configuration
  • Interview Handlers
  • Interview Handlers Configuration

 

Module 2: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts

  • Understanding Users
  • Preparing to Configuring Users
  • Configuring Authentication Rules
  • Configuring CoS
  • Configuring Schedules and Holidays

 

Lesson 2: Managing Multiple Users

  • Configuring Multiple Users
  • Importing Users Using AXL
  • Importing Users Using LDAP
  • Importing Users Using BAT
  • Reviewing Users

 

Module 3: Implementation of Features

Lesson 1: Implementing the Dial Plan

  • Dial Plan Components
  • Dial Plan Configuration
 

Lesson 2: Understanding User Features

  • Reviewing User Features

 

Lesson 3: Accessing Voice Messaging and User Features

  • Accessing Voice Messaging
  • Phone View
  • Implementing Cisco Unity Connection VMO
  • Accessing Voice Messaging Using RSS Feeds
  • Implementing Secure Messaging

 

Lesson 4: Managing Distribution Lists

  • Distribution Lists—System Distribution Lists
  • Distribution Lists—Private Distribution Lists

 

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

Lesson 1: Designing an Audiotext Application

  • Audiotext Application Design
  • Audiotext Application Configuration
  • Greeting Administrator
  • Greeting Administrator Configuration

 

Lesson 2: Using Cisco Unity Connection Tools and Reports

  • Using the Bulk Edit Feature
  • Using Task Management
  • Cisco Unity Connection Reports

 

Lesson 3: Using the DRS

  • Disaster Recovery System
  • Configuring Backups
  • Performing Restore Operations

 

Labs for AUC:

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Integrated Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports

 

Springhouse Education & Consutling Services Exclusive Additional Material:

Cisco Unified Communications Solutions Maintenance

Lesson 1: Understanding Cisco Unified Communications Manager Reports

  • Generating Reports on Cisco Unified Communications Manager
  • Analyzing Generated Reports

 

Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)

  • Cisco Unified Communications Manager CAR Tool Overview
  • CDR Management and System Settings
  • Generating CDR Reports

 

Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)

  • Cisco Unified RTMT Overview
  • Monitoring the System with Cisco Unified RTMT
  • Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT

 

Labs:

  • Lab 1: Generating Cisco Unified Communications Manager Reports
  • Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports
  • Lab 3: Monitoring the System with Cisco Unified RTMT

 

 

Administering Cisco Unified Communications Manager and Unity Connectionhttp://springhouse.com/course-catalog/ACUCM w/ AUCAdministering Cisco Unified Communications Manager and Unity Connection

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