Springhouse’s Scheduling Policies for Public, Private, and Springhouse AnywhereLive Classes
In the event a student or organization must make a change to a scheduled training event, the student or organization must notify the Registration Department (or your Account Manager) by calling or emailing firstname.lastname@example.org. A Springhouse Associate will work with you to discuss options for rescheduling and to make any necessary adjustments.
Reschedule, Cancellation and No-Show Policies
All changes to a scheduled training event should be made more than 10 business days from the class start date. Any cancellations received within 10 business days of the class start date will be charged the full amount of the invoice plus course-related fees, including courseware shipments, development and setup costs. However, students are eligible to attend the same class at a later date at no additional charge, and organizations are eligible to reschedule the same private event at a later date, based on availability, using our Make-Up Scheduling policy.
Students who do not attend class and do not provide any advanced notice will be charged in full for all course-related class fees. Paid-in-full no shows are eligible to attend the same class at a later date at no additional charge using our Make-Up Scheduling policy.
If a student is unable to attend a class for which he is registered, a substitute may attend that class (same date and location) at no additional charge. Substitutions are welcome, provided the substitute meets all course prerequisites.
Make-Up Scheduling Policies
If a student is unable to attend a previously scheduled class that has been paid, the student may attend the same class at a later date for no additional charge. An organization may reschedule a previously planned, private event that has been paid, based on availability. The standard cancellation policy applies to both situations. If a class or private event is rescheduled more than two times, then Springhouse has the right to forfeit prepaid funds. No-shows will automatically forfeit their course fees.
Upon payment, a student is eligible to retake any open-enrollment course previously taken within one (1) calendar year at no additional charge - on a space available basis - for as long as that class is offered on Springhouse’s schedule. If the courseware has been updated, the student will be required to purchase the latest courseware. The student will need to register as a free retake and will be subject to the standard cancellation policy.
Cancellations by Springhouse
All Springhouse open enrollment courses are delivered in real-time by a live instructor. Depending on popularity, select courses are defined as Guaranteed to Run (GTR). All others are subject to rescheduling or cancellation due to insufficient enrollment, inclement weather, or other events beyond control
While all Springhouse courses can be attended via the Internet, those defined as Springhouse AnywhereLive are real-time, instructor led trainings delivered exclusively via the web. When there are multiple offerings of a single class on the same day with varying locations (Exton vs. Springhouse AnywhereLive), be advised that these are two separate, independent classes.
In the unlikely event a class is cancelled, Springhouse will notify registrants as soon as possible to discuss rescheduling options, refunds, or credit toward future training event.